Where to add MX record on Hawkhost?


Greenscribe
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I recently added Cloudflare and changed the Nameservers as instructed by Cloudflare. But my email stopped coming to my home computer. I was told to add a MX record so that the emails will be pointed to Hawkhost. But I can't find where I'm supposed to do this! (I don't work on the backend of my sites-so I don't understand much of this). 
If someone can just give me the place to find where I add this information I will be forever thankful to you! (breadcrumbs might be helpful).


 

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2 minutes ago, Greenscribe said:

I recently added Cloudflare and changed the Nameservers as instructed by Cloudflare. But my email stopped coming to my home computer. I was told to add a MX record so that the emails will be pointed to Hawkhost. But I can't find where I'm supposed to do this! (I don't work on the backend of my sites-so I don't understand much of this). 
If someone can just give me the place to find where I add this information I will be forever thankful to you! (breadcrumbs might be helpful).


 

If you're using Cloudflare for your nameservers/DNS then you would edit the DNS records for your site(s) through your account with Cloudflare (https://dash.cloudflare.com/login). Once you've logged in the following KB article will be beneficial: https://support.cloudflare.com/hc/en-us/articles/360019093151-Managing-DNS-records-in-Cloudflare

To point your email to us you will want to edit your site(s) MX Record. An MX Record is the DNS record that controls where your email is hosted. Through your Cloudflare account you'll want to find the MX DNS zone entry and you'll want to point the hostname for the MX record to the hostname of your server with us. To find your hosting accounts server hostname:

1) Login to your client area with us (https://my.hawkhost.com/clientarea.php) and click "My Services"  (https://my.hawkhost.com/clientarea.php?action=products)
2) From the "My Services" field click the green "Active" button to the right of your listed hosting account
3) After clicking the green "Active" button you'll be taken to your hosting account details page. From there you will see a Server Name field, for example tor101.hawkhost.com. That is the hostname you would use for your MX Record through Cloudflare.

If you run into issues with this, or are unsure about the proper hostname to use for your account, please email [email protected] or open a ticket through https://my.hawkhost.com/submitticket.php and our helpdesk team will be happy to provide the necessary information / help resolve any other issues you're having. Thank you!

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10 minutes ago, Greenscribe said:

Thanks so much for your speedy reply. I'll go through what you explained, and hopefully, I'll be able to figure it out!

:)

I found the server name, and I changed that on Hawkhost, but it looks like I need to put in more information that I don't understand at Cloudflare to make this work. I logged in there and got this window. Can you tell me what I should put in these fields? I can't add the screenshot. I keep getting an error message (200)
It asks for [email protected] root   -  Mailserver   - TTL - Priority (which I know is 0)

 

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14 hours ago, Greenscribe said:

I found the server name, and I changed that on Hawkhost, but it looks like I need to put in more information that I don't understand at Cloudflare to make this work. I logged in there and got this window. Can you tell me what I should put in these fields? I can't add the screenshot. I keep getting an error message (200)
It asks for [email protected] root   -  Mailserver   - TTL - Priority (which I know is 0)

 

When adding the MX Record in Cloudflare the fields you need to fill out can be completed as such:

Name: mail (mail.yourdomain.com)
Mailserver: The Hawk Host server name from your client area (XYZ.hawkhost.com)
TTL: 3600
Priority: 0

Also while we do keep these public forums available support, our helpdesk (https://my.hawkhost.com/submitticket.php) is staffed 24/7 and will be able to provide you much faster (and account specific) replies. If you haven't already it may be worth opening a ticket at this point for any further questions :)

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