nava

My ip address getting Ban

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Hi

 

I tried to logon to the https://support.hawkhost.combut keep getting message "Invalid Username or Password" even after getting a new password.

 

Over the last few weeks my IP address is getting Ban constantly by your system, I changed passwords for FTp, Cpanel and client area also deleted all the other FTP accounts leaving only the main FTP account but still happening, Yesterday after I unban my IP address change FTP client from Filezilla to Winscp but today it was ban again, even that I could access the file yesterday and the FTP software did not give any errors.

 

Is there a way to check what host was configure to connect to my domain when it got ban? Maybe we could block the access and also change the main FTP user name and domain?

 

 I sent ticket by the url above and the reply was

 

Your IP was blocked due to failed FTP login

==
Mar 16 16:38:31 dal006 lfd[15485]: (ftpd) Failed FTP login from x.x.x.x-): 10 in the last 300 secs - *Blocked in csf* for 600 secs [LF_FTPD]
==
==
Mar 16 17:05:50 dal006 pure-ftpd: (?@x.x.x.x) [WARNING] Authentication failed for user [username]
Mar 16 17:05:50 dal006 pure-ftpd: (?@x.x.x.x) [iNFO] Logout.
Mar 16 17:05:51 dal006 pure-ftpd: (?@x.x.x.x) [iNFO] New connection from x.x.x.x
Mar 16 17:05:57 dal006 pure-ftpd: (?@x.x.x.x) [WARNING] Authentication failed for user [username]
==

 

 

I checked my systems with spybot and Symantec antivirus, nothing found.

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I tried to logon to the https://support.hawkhost.combut keep getting message "Invalid Username or Password" even after getting a new password.

 

Please try logging into your helpdesk account (https://support.hawkhost.com) using the same email address and password that you use for your client area (https://my.hawkhost.com/clientarea.php). The login details for both properties are the same, and it's based off the client area, so if you can access your client area you should also be able to access your helpdesk.

 

Is there a way to check what host was configure to connect to my domain when it got ban? Maybe we could block the access and also change the main FTP user name and domain?

 

This is possible, could you please let me know your ticket ID? I'll look into this further through your ticket and follow up with you there with more details about this.

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Hi Brian

 

Thanks for the reply.

 

Please try logging into your helpdesk account (https://support.hawkhost.com) using the same email address and password that you use for your client area (https://my.hawkhost.com/clientarea.php). The login details for both properties are the same, and it's based off the client area, so if you can access your client area you should also be able to access your helpdesk.

 

Thanks, I was doing the forgot password option there, I was getting a link to create a new password and using that new password.

 

 

This is possible, could you please let me know your ticket ID? I'll look into this further through your ticket and follow up with you there with more details about this.

 

Ticket number is QNA-909-43714

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