tgonhawk1

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tgonhawk1 last won the day on December 27 2017

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About tgonhawk1

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  1. The Hawkhost people can probably best answer your question, but I'll take a stab at it. My understanding is the both of these services are based on "cloud infrastructure" (which I gather is some sort of distributed hardware platform with redundancy and scalability). Whatever it means, it's transparent to the user. For both services you are sharing that hardware infrastructure with other hosted sites. The cloud server is like a VPS - and perhaps gives you a bigger share of the hardware pie (so to speak). 4 GB and 2 (virtual) CPUs seems fairly hefty to me, and whether you need all that depends entirely on what your site consists of and what it does. The bandwidth number (50GB/month) strikes me as rather high: I have a couple of rather modest sites which get much less traffic than that, and which shared hosting handles with ease: Site 1: ~5000 visits/month - 200 MB/month bandwidth Site 2: ~1800 visits/month - 800 MB/month bandwidth You are talking about 70-250 times as much traffic, based on your bandwidth estimate. But ... depending what goes along with it, that may not be an issue. There is another option you have: what Hawkhost calls "Semi-dedicated Hosting". Basically, it's shared hosting with more resources (and less sharing with other sites). It costs a lot more than regular shared hosting, but it might serve your needs in terms of horsepower, combined with the convenience of shared hosting.
  2. On so many websites, for reasons that I cannot fathom, text is presented on a white background, using a gray - sometimes very light gray - font. The middle line above is the default (and it appears only) color on this forum, which isn't too bad, but isn't great either. I have seen many sites which use fonts akin to the top one - light gray. My question is ... WHY? ... The poor contrast with a white background is just hard to read. What's wrong with good old stands-out-from-white-background black? If anyone can enlighten me on what the merits of light-colored text on light-colored background are, I would be ever so grateful.
  3. I've been with Hawkhost for 3 1/2 years and find that almost everything is outstanding. Uptime - approaches 100% Speed - pages load quickly, and are the latest version, including right after an update. Price - as far as I'm concerned it's a real bargain Support - sometimes the Level 1 responses might as well be from bots, but problems are rarely very serious and are usually resolved in a fairly short time, even when they are bugs in software from a vendor.
  4. Replying to Brian's points: 1) ftp needing Passive - I will write up a ticket for you (that is now done). 2) Agree - ssh fingerprint change was ok - just seemed a bit worrisome at first, then I remembered about the migration 3) Not a big deal - lots of easy ways to learn the new IP.
  5. A week ago I got an email saying, in part, ... > Beginning Wednesday February 13th we will be starting the migration of the dal0XX.hawkhost.com server > which your account NameOfMyDomain.tld resides on to our new cloud based dal2XX.hawkhost.com system. > As a result of this migration we will be changing IP addresses on all accounts. > If you are currently using our nameservers (ns1.hawkhost.com / ns2.hawkhost.com) > * * * * you don't have to do anything * * * * and will have no downtime. The migration did happen, and went smoothly. I was not aware of any DNS-caused downtime, as was promised. However, ... I did have to take a couple of corrective measures for things that came up: FTP commands, which previously worked, stopped working. I now needed to specify Passive mode, which wasn't the case before. The change of IP address caused Putty to hiccup, saying "wrong (something or other) in cache" because that had changed. Both of these were very minor issues, but until I remembered about the server migration, I was wondering why things that had been working very nicely now were not. I am posting this just to give anyone else who might encounter these or similar problems a heads up. One other even more minor gripe: The first email said: " IP change which we will provide upon completion of the migration. " The second email said: "New IP Address: Refer to the 'Server Information' link inside cPanel" Which was not quite what I was expecting there.
  6. In my experience, in both the old and new styles, the domainname.tld (mysite.com in the example) is NOT appended. Whether residing under either /home/username/public_html or just /home/username/, the folder name is just the simple subdomain name (forum in the example), and not the fully qualified name (forum.mysite.com in the example). In other contexts (logs, ftp, and perhaps others), the fully qualified subdomain name IS used.
  7. Article about easy-peasy hacking of other hosts which allowed taking over user accounts. (Wel,l easy-peasy if you really know the nitty gritty ... but there are such people.) I'm confident Hawkhost has better practices than that, but ... I thought I'd bring those vulnerabilities to notice just in case a little pre-emptive action might be in order.
  8. It's a week before Christmas, And I want you to hear, Your service is great, And has been all year. The servers do run Quite dependably, The websites stay up, That's how it should be. On Tony! on Brian! and on Cody, too! A message to all three of you. You've got yourselves an excellent team, Keep up the good work, in Twenty Nineteen!
  9. I sent an email to epzinfo@etapizeta.org successfully, and got a reply. (from jsb#########@gmail.com). It looks like you're making progress here, since at least some mail is reaching your email address.
  10. If fiddling with Spam Experts didn't fix the problem, here is some information that might be relevant: Visiting etapizeta.org in my browser works great. traceroute to your site (which works from my PC, but NOT from a couple of VPS's I have) leads to the IP address 192.124.249.12 which resolves to cloudproxy10012.sucuri.net Visiting 192.124.249.12/~etapizet (which works on cPanel servers from most hosts, including Hawkhost) results in this: The site you are visiting is using Sucuri Website Firewall. And for some reason it is not configured properly. If you are the site owner, please open a ticket here asap for us to look at .... Have you engaged the services of this sucuri.net to secure your site? If so, I would look there for clues as to why your emails aren't arriving. (I wouldn't worry too much about that "not configured properly" message - if it's not a cPanel server, they probably don't support that sort of access at all. "etapizet" is your Hawkhost cPanel user id - shortened from your domain name.) A couple of other data points: I can successfully traceroute from my PC to your site, which appears to reside somewhere on the West Coast (where I am). [ Hawkhost's only location on the West Coast is Los Angeles. If you are not hosted there, this is another odd thing. ] Trying the same thing from a couple of VPS's I have in other parts of the US fails almost out of the gate - they go one or two hops and that's it. Emails to your site could be meeting the same fate - or they could be arriving at sucuri.net which doesn't know what to do with them. I am just another customer - who has always had good support from the Hawkhost team - trying to be of whatever help I can. Usually, when Tony or Brian gets involved, things get resolved pretty quickly, so your difficulties are a little surprising to me. .
  11. Go into cPanel - select "Professional Spam Filter", which takes you into the Spam Experts control panel. It's a complex interface (sadly), but you should be able to find how to turn it off there.
  12. I would like to voice my support for Hawkhost support. As with most hosts, the first responders (sometimes called Level 1) are not always able to solve problems right away, but since they do respond in a very timely fashion, with a little back and forth, problems do get resolved satisfactorily nearly all the time. Usually that happens within a very short amount of time. Most things I encounter require the "Level II team" to intervene, and then some real expertise gets applied and the problems are taken care of, including even those which require a 3rd party vendor to fix something. The bad news on that is, in my observation, the "Level II team" consists primarly of Tony, the CEO, for the most part, and sometimes Brian or Cody. Gratifying though it may be to have the upper echelons of the company working on my problems, my concern is that the technical expertise does not extend much beyond them, making the whole thing dependent on just a handful of people. But nevertheless, for the 3+ years I've been a customer, I've been completely satisfied with Hawkhost products and support, and recently began converting to 2-year renewals as a result of that. The very low price for shared hosting is just the icing on the cake.
  13. That will be helpful - thank you.
  14. Additional question: Will there be any notifications (such as an email) about the actual starting and stopping times for the outage? Thanks.
  15. Since this is not about just my site, I am posting here, rather than via ticket, in case others are interested. I received a mail today saying there would be a service outage in New York on Monday Nov 19, lasting as long as six hours. That's ok - sometimes you just have to take servers offline to do things and there is no workaround. I was wondering if it would be possible for Hawkhost to set things up so that visitors get something informative rather than just a "Cannot connect" or "Server not responding" error message which might discourage first-time visitors from trying agin later. The idea would be that any attempt to reach the servers would redirect somewhere which would generate a response page saying "Website is down for maintenance - try again later" or words to that effect. Given that it's a relatively short outage, this isn't critical, but would be helpful if it's not a lot of work to do.