roppeagreeric

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  1. Like
    roppeagreeric reacted to Tony in PHP Upgrades for all servers   
    We'll be upgrading all servers PHP 4 version to PHP 4.4.7 tonight which will require a few web server restarts which should not be noticable. We're very sorry about the short notice on this it has just been a common request for us to upgrade and we feel it would be best to upgrade now. Since it does not require any down time what so ever we feel it's not much of a big deal to upgrade.

    Now we'll also be upgrading all PHP5 versions to PHP 5.2.3 on Saturday June 16th during the day. Just like the PHP4 upgrade this will result in no down time just a few web server restarts to confirm that PHP 5 is working.

    The reason for these upgrades is to patch several PHP holes that have been discovered and as a result patched in these versions.

    If you have any questions or concerns about these upgrades feel free to contact support.
  2. Like
    roppeagreeric reacted to Tony in PHP5 Upgrades [09/15/2007]   
    On Saturday September 15th between 1pm EDT and 5pm EDT we will be upgrading all our servers PHP 5 to PHP 5.2.4. We do not expect any down time while we perform this upgrade we will just be performing an apache restart once PHP 5.2.4 is installed. If you're interested about any changes in this version please visit http://www.php.net/ChangeLog-5.php#5.2.4.


    Date: 09/15/2007
    Start time (EDT): 1:00pm
    End time (EDT): 5:00pm
    Duration: 5 hours (few minutes per server large window to perform maintenance across all servers)
  3. Like
    roppeagreeric reacted to Brian in Global Network Maintenance [07/07/2011-07/08/2011]   
    This maintenance applies to all shared, reseller, VPS and backup servers

    Scheduled Maintenance - GLOBAL [07/07/2011-07/08/2011]
    Date: Thursday, July 7th, 2011 (07/07/2011) and Friday, July 8th, 2011 (07/08/2011)
    Start Time: 12:00 AM EDT
    End Time: 04:00 AM EDT
    Services affected: Public / Private Network
    Location: GLOBAL
    Duration: 28 hours

    Event summary:

    Datacenter engineers will be performing global maintenance on their backbone. During this maintenance, engineers will be implementing a number of policy changes related to route announcement and accepting routes from providers and peers. This work is required to support continued growth within the network and future global expansion. Due to the scope of this change, the work has been scheduled across the following dates:

    Thursday July 7th 12:00 - 04:00 AM EDT
    Friday July 8th 12:00 - 04:00 AM EDT

    Customer impact:

    While engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.
  4. Like
    roppeagreeric reacted to Tony in May Uptime Report   
    Here's May the final month of me posting this as we'll have public uptime available for the July posting.

    Anyways here's the uptime reports for all our servers.
  5. Like
    roppeagreeric reacted to Brian in Global Network Maintenance [06/18/2011-06/19/2011]   
    This maintenance applies to all shared, reseller, VPS and backup servers

    Scheduled Maintenance - GLOBAL [06/18/2011-06/19/2011]
    Date: Saturday, June 18, 2011 (06/18/2011) and Sunday, June 19th, 2011 (06/19/2011)
    Start Time: 01:00 AM CDT
    End Time: 05:00 AM CDT
    Services affected: Public / Private Network
    Location: GLOBAL
    Duration: 28 hours

    Event summary:

    Datacenter engineers will be performing global maintenance on their backbone. During this maintenance, engineers will be implementing a number of policy changes related to route announcement and accepting routes from providers and peers. This work is required to support continued growth within the network and future global expansion. Due to the scope of this change, the work has been scheduled across the following dates:

    Saturday June 18th 01:00 - 05:00 CDT
    Sunday June 19th 01:00 - 05:00 CDT

    Customer impact:

    While engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.
  6. Like
    roppeagreeric reacted to Brian in Global Network Maintenance [07/22/2011]   
    This maintenance applies to all shared, reseller, VPS and backup servers

    Scheduled Maintenance - GLOBAL [07/22/2011]
    Date: Friday, July 22nd, 2011 [07/22/2011]
    Start Time: 12:00 AM CDT
    End Time: 04:00 AM CDT
    Services affected: Public / Private Network
    Location: GLOBAL
    Duration: 4 hours

    Event summary:

    Datacenter engineers will be performing global maintenance on their backbone. During this maintenance, engineers will be implementing a number of policy changes related to route announcement and accepting routes from providers and peers. This work is required to support continued growth within the network and future global expansion.

    Customer impact:

    While engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.
  7. Like
    roppeagreeric reacted to Cody R. in SSH Temporarily Disabled   
    We've temporarily disabled SSH across all machines as a precaution due to a recent exploit / 0-Day (released before being patched) in the wild. We'll update this thread once SSH has been enabled.

    This does not affect our VPS servers.
  8. Like
    roppeagreeric reacted to Tony in Public Uptime Reports   
    We're now offering public uptime reports provided by Pingdom. You can find the reports at http://www.pingdom.com/reports/9zo4vo0z6qoq/ they are as of a few days ago and track just the web servers on each machine. The reporting is in 1 minute intervals so we imagine each month there will be 1-2 minutes of down time reported just due to the fact it can pick up a lot of things normal 5 minute intervals do not.

    Please keep in mind the uptime percentage will not be accurate until the month ends. So at the end of the month will show whether or not we met our 99.9% uptime for each machine.
  9. Like
    roppeagreeric reacted to Tony in Shortened March Server Uptime Report   
    March was a shortened month as we only started doing the new monitoring on the 14th. So keep in mind this dataset is inaccurate and does not reflect the overall uptime that month actually had. I'm going to try to explain any downtime reflected on the reports as well as we generally know why something went down. This report also includes a few images of the uptime. Feel free to use them as you wish.
  10. Like
    roppeagreeric reacted to Tony in cPanel 11 Upgrades [07/02/2007]   
    On Monday July 2nd we will be performing the upgrade to cPanel 11 on all servers. We will be doing this throughout the day and do not expect any interruption of web server service. We do however expect periods of time where cPanel will be unavailable due to the upgrade. We have no exact estimate on how long this will take or an exact time each server will have the upgrade performed. If you have any questions about this do not hesitate to ask our support department.


    Date: 5/21/2007
    Start time (EDT): 10:00am
    End time (EDT): 10:00pm
    Duration: 12 hours (Estimated)
  11. Like
    roppeagreeric reacted to Tony in HyperVM Off Line [06/07/2009]   
    As of June 7th we have have taken HyperVM off line on our systems as a precaution to several exploits that have been reported to not have been patched. We have strong reason to believe this information is correct due to several providers having entire fleets of virtual private servers or even their actual servers data removed.

    You should not be experiencing any down time HyperVM is just the panel to administrate virtual private servers. Our nodes themselves continue to function without issue.

    If you require any assistance with your virtual private server such as rebooting it you will need to make a ticket for us to do it at this time.

    We hope that the developers of HyperVM will solve these issues in a reasonable amount of time. We will continue to have HyperVM off line until the issues are resolved. We will post updates as we receive them as well as an update when it is back up and functioning.
  12. Like
    roppeagreeric reacted to Tony in Primary IP Changes [07/14/2007]   
    On Saturday between 10pm EST and 12am EST we will be migrating Mars, Mercury and Venus to new primary IP addresses. The reason for this is to expand out our web server VLAN in order to accommodate more machines. Once this is done it will now be possible to easily move secondary IP's from one server to another. We do not expect any down time during this time however anyone referencing the servers by their main IP can no longer do this.

    Once this is completed over the next few months we have plans of upgrading Mars, Mercury and Venus to much higher specification machines gradually. Thanks to the maintenance on Saturday we will also be able to transfer accounts to the upgraded servers without the need for dns changes or any down time or issues what so ever.

    As always if you have any questions about the maintenance please contact our support department.


    Date: 7/14/2007
    Start time (EDT): 10:00pm
    End time (EDT): 12:00am
    Duration: 5-10 minutes
  13. Like
    roppeagreeric reacted to Brian in Helpdesk Migration [05/13/2012]   
    Starting at 10PM EST on Sunday May 13th we will be performing an upgrade on our helpdesk (https://support.hawkhost.com) to the latest version of our support software. During this maintenance window our helpdesk and ticket system may be unavailable.

    Date: 05/13/2012
    Start time: 10:00PM EST
    End time: 6:00AM EST
    Duration: 8 hours
    Services affected: Support helpdesk and email tickets

    Throughout the duration of this maintenance this thread will be used for status updates on our progress. Any emergency support issues can be addressed by calling 800-859-8803
  14. Like
    roppeagreeric reacted to Tony in LiteSpeed Migration Potential Issues   
    This a topic dedicated to potential issues you could experience due to the migration over to LiteSpeed.
  15. Like
    roppeagreeric reacted to Brian in Nameserver issues [06/29/2011]   
    We are currently investigating a known issue/attack targeted at our shared nameservers. Any new information or updates will be posted in this forum.
  16. Like
    roppeagreeric reacted to Tony in April Uptime Report   
    April was unfortunately a tough month at Devoted Host as our primary datacenter SoftLayer was running on generators due to the inclement weather in the area. When switching back to utility power a 2500amp breaker failed placing all our servers on UPS backup power. Unfortunately after 30 minutes machines started to go offline. After about 3 hours of work from SoftLayer electricians onsite power was restored to servers.

    I'd like to make things clear here things happen from time to time that are unexpected. Hardware does fail the best you can do is restore service as fast as possible. The 3 hour timeframe this was done in was significantly better than other datacenters in the past have replaced breakers of this size.

    So here is our uptime reports for all our servers it includes the no longer active Apollo as well as the now active Jupiter.
  17. Like
    roppeagreeric reacted to Brian in Global Network Maintenance [09/18/2011]   
    Scheduled Backbone Maintenance [09/18/2011]
    Date: Sunday, September 18, 2011 [09/18/2011]
    Start Time: 12:00 AM CDT
    End Time: 08:00 AM CDT
    Services affected: Global Backbone
    Location: GLOBAL
    Duration: 8 hours

    ==================================================

    Network Engineers will be performing global maintenance on their backbone. During this change, Engineers will be implementing a number of policy changes. This work is required to support continued growth within the network and future global expansion. Due to the scope of this change, the work has been scheduled for the following day:

    Sunday September 18th 00:01 - 08:00 CDT

    While Engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.

    ==================================================
  18. Like
    roppeagreeric reacted to Cody R. in Emergency Kernel Updates [09/21/2010]   
    We will be updating all of our servers kernels to the latest version on Tuesday September 21st to to address a recent vulnerability found in some 64bit distributions which affect us. You may recall we run ksplice on all of our servers and they did attend to this issue prior to an official release from the vendor (Red Hat) however due to the nature of the vulnerability we've decided to perform an actual kernel upgrade to ensure this won't affect us in the future.

    The maintenance window is for the next 12 hours during which each machine will be updated and experience about 10 minutes of downtime.

    Date: 09/21/2010
    Start time (EDT): 1:00pm
    End time (EDT): 1:00am
    Duration: 12 hours
    Estimated Down Time: 10 minutes
  19. Like
    roppeagreeric reacted to Cody R. in PHP 4 End Of Life [08/09/2008]   
    This is just a reminder that PHP4's will completely be discontinued to be supported by PHP on August 8th, as a result we'll be removing it from our machines August 9th. If you have any concerns whether your scripts will run please contact the vendor of the script, or if you can't get ahold of them you can contact us and we'll take a peak.

    PHP4 has numerous security issues and lack of functionality - this is the main reason for discontinuing it in favor of PHP5 - most of your scripts should work and the transition won't be noticeable.

    Please see this thread for our previous announcements regarding this.

    - Hawk Host Staff
  20. Like
    roppeagreeric reacted to Brian in Global Network Maintenance [06/25/2011-06/26/2011]   
    This maintenance applies to all shared, reseller, VPS and backup servers

    Scheduled Maintenance - GLOBAL [06/25/2011-06/26/2011]
    Date: Saturday, June 25, 2011 (06/25/2011) and Sunday, June 26th, 2011 (06/26/2011)
    Start Time: 12:00 AM EDT
    End Time: 04:00 AM EDT
    Services affected: Public / Private Network
    Location: GLOBAL
    Duration: 28 hours

    Event summary:

    Datacenter engineers will be performing global maintenance on their backbone. During this maintenance, engineers will be implementing a number of policy changes related to route announcement and accepting routes from providers and peers. This work is required to support continued growth within the network and future global expansion. This is a continuation of the maintenance window from June 18th - June 19th. Due to the scope of this change, the work has been scheduled across the following dates:

    Saturday June 25th 12:00 - 04:00 AM EDT
    Sunday June 26th 12:00 - 04:00 AM EDT

    Customer impact:

    While engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.