Tony

Hello,
The location that has direct peering with China is our Los Angeles location.
Singapore test IP:  216.12.197.183
Los Angeles test IP: 198.252.106.136
All our locations: https://www.hawkhost.com/our-hosting-network
 
 

My understanding is our billing team worked with you and resolved this. In the future if you have add-ons you no longer wish to use please contact us so they get canceled properly before they're overdue otherwise you risk the associated linked service becoming suspended.

We have no railguns at this time in Hong Kong and have no estimate on when it would be available. Unfortunately this location has obstacles that make it more difficult.

Hello,
One is a PHP packaged by cPanel where you have absolutely no control over extensions. The alt-php ones you have control over the extensions so you can use select php version look at say PHP 7.1 and set specific extensions for it and save it. Any site that uses alt-php 7.1 would get those extensions and this is a new feature as of a few days ago. That being said our team discovered a bug where if you have too many extensions loaded it will throw a 503 error. We've implemented a fix for this already and it's propagating to all servers. In the next 24 hours roughly all servers alt-php should work as well from the multi php manager page.

You'll login to cPanel then go to "Email Routing" then you'll see radio buttons with a few options pick the "Remote Mail Exchanger" option. If you need further assistance you're best to open a ticket with our support team.

We take daily backups just like we do for our shared web hosting.  That being said with a lot of times a user needs things restored on their VPS the only option is a complete restore of the entire system back to the point needed.  That is why just like our shared web hosting it doesn't hurt to make your own backups as well.  It gives you another option if you ever have to restore something.

We switched from utilizing randomized ports for users to using a unix socket on user accounts.  Any application that supports Memcached should allow for unix sockets the same way it can use ports.  You'd use the address:
unix://(socket location we give you)
We'll have someone from our team update the image to reflect the unix socket change.  We missed that while updating the blog post to mention it's handled using sockets.

The reason we do not offer a traditional IP/port is because anyone on the same server as you could read your memcached data.  This would be a security risk which is why it's a socket that exists only inside your own accounts Cage meaning only you can access it.
I want to clarify one thing the recommended extension is memcached and not the memcache extension.  The memcached extension is actively developed:
https://pecl.php.net/package/memcached
The memcache extension is not:
https://pecl.php.net/package/memcache
The last release is almost four years ago.
Looking at their code directly I believe we can make this work with sockets.  What you can do is use the following:
unix:///path/to/memcached.sock
The reason I'm coming to this conclusion is
$this->memcached->addServer(trim($parts[0]), trim($parts[1])); They are calling the PHP extension and the documentation for addServer is here: http://php.net/manual/en/memcache.addserver.php  and it accepts sockets on the host and you set the port to 0.
That should make everything work when you utilize the Memcache extension in PHP 5.6.  Unfortunately looking through the phpbb forums there is no support for the memcached extension meaning you cannot utilize PHP 7.

That's exactly the format you'd want to use so you're good and shouldn't run into any issues with SPF record problems going forward.

Our Amsterdam location was unavailable for a short period of time but right now we have plenty of capacity and can easily now add capacity as necessary.  You should see an option to order hosting in that location.
For the actual migration it's typically best you disable features that there is user input as information will get out of sync.  What users typically do is order hosting and then disable their forums, forms etc. and ask for our team to migrate the site.  Once our team has migrated the site the user enables the features again on our systems.  Then any new data is only added to our systems.  Along with that if your host uses cPanel we can migrate accounts in just a few hours typically (unless the host is slow or blocks backups).  So you don't even need to worry about domain changes if you don't want to.
Your sites sound fine in a shared environment so you shouldn't need to worry about that aspect.  They'll be very fast on our servers, I have no doubt about that.

Hello,
I believe we resolved the issue with that specific system and are investigating why our internal monitoring systems did not pick up the problem on it's own.  Sorry about any inconvenience this may have caused.

Looks like a similar solution to phpbb where they refer to the php memcached extension as Libmemcached.  As for checking if it's working you'd be best to open a ticket.  Although for most applications if it's not working they typically end up hanging or throwing an error.

Our DNS servers are remote so if the web server goes down then DNS would be served.  We also utilize anycast for our DNS infrastructure and have DNS servers in numerous diverse locations.  We do this for performance and redundancy purposes.

You don't need to bother throwing up an index but it really doesn't hurt uploading an empty index.html file so it's not a directory listing when you visit the site.

The short answer is the new subdomain will be seen on the web and it'll work fine.  The long explanation is:
The idea of a public_html folder is really an old way of thinking.  The web server is capable of showing a site regardless of the folder it is in.  As a result of this cPanel now automatically places any new subdomains/addon domains below your public_html folder.  It allows for easier organization and makes so you don't have a case of the content of one subdomain/domain loading from the primary domain of the account also.  You can also be even more flexible and do things like:
blogs/domain.com
blogs/domain2.com
forums/domain.com
forums/domain2.com

The current Linux kernel version and the actual versions being used by operating systems you'll find are vastly different.  For example:
CentOS 6 - 2.6.32
CentoS 7 - 3.10.0
Ubuntu 12.04- 3.2
Ubuntu  14.04 - 3.13
Ubuntu 16.04 - 4.4
 
The reason being stability is a major concern so they'll continue to run the same kernel version.  They will however backport fixes to the version being ran (security, drivers etc).  That is why you end up then with versions like 2.6.32-642.
In our specific case on our VPS's using OpenVZ we're running OpenVZ 6 (CentOS 6) which means a 2.6.32 kernel.  We then use KernelCare for security patches which allows our kernels to be patched live with security fixes meaning less outages caused by us having to update kernels (requires a reboot).

I would recommend using the profession spam filter (SpamExperts) as it's significantly more accurate at detecting spam meaning less spam in your inbox.  It also has a simple to use spam quarantine feature which allows you to release, train and whitelist emails that may have been flagged incorrectly.  That means you shouldn't lose any important email at all.

We currently utilize SpamExperts for scanning of all outgoing emails for spam which has drastically improved delivery rates.  We also are able to if a RBL issue does come up is route around it while we work on delisting the IP.  This same technology also can be used for your incoming email meaning you can get enterprise level spam filtering without the expensive per inbox pricing.

I'm just curious what video games everyone is playing right now.

For me right now I'm working my way through Batman Arkham Asylum (awesome game) and picked up Need For Speed Shift. Both are for my 360 although I do have a ps3 as well.

As far as PC games I play a game of Quake Live once in a while but that's about it.

So how about anyone else?

On Monday July 2nd we will be performing the upgrade to cPanel 11 on all servers. We will be doing this throughout the day and do not expect any interruption of web server service. We do however expect periods of time where cPanel will be unavailable due to the upgrade. We have no exact estimate on how long this will take or an exact time each server will have the upgrade performed. If you have any questions about this do not hesitate to ask our support department.


Date: 5/21/2007
Start time (EDT): 10:00am
End time (EDT): 10:00pm
Duration: 12 hours (Estimated)

Here's May the final month of me posting this as we'll have public uptime available for the July posting.

Anyways here's the uptime reports for all our servers.

As of June 7th we have have taken HyperVM off line on our systems as a precaution to several exploits that have been reported to not have been patched. We have strong reason to believe this information is correct due to several providers having entire fleets of virtual private servers or even their actual servers data removed.

You should not be experiencing any down time HyperVM is just the panel to administrate virtual private servers. Our nodes themselves continue to function without issue.

If you require any assistance with your virtual private server such as rebooting it you will need to make a ticket for us to do it at this time.

We hope that the developers of HyperVM will solve these issues in a reasonable amount of time. We will continue to have HyperVM off line until the issues are resolved. We will post updates as we receive them as well as an update when it is back up and functioning.

We're now offering public uptime reports provided by Pingdom. You can find the reports at http://www.pingdom.com/reports/9zo4vo0z6qoq/ they are as of a few days ago and track just the web servers on each machine. The reporting is in 1 minute intervals so we imagine each month there will be 1-2 minutes of down time reported just due to the fact it can pick up a lot of things normal 5 minute intervals do not.

Please keep in mind the uptime percentage will not be accurate until the month ends. So at the end of the month will show whether or not we met our 99.9% uptime for each machine.

We have a big back log of orders and tickets related due to our black Friday promotions. We're working through everything as fast as possible. Sorry about the delays!

I'm just curious what video games everyone is playing right now.

For me right now I'm working my way through Batman Arkham Asylum (awesome game) and picked up Need For Speed Shift. Both are for my 360 although I do have a ps3 as well.

As far as PC games I play a game of Quake Live once in a while but that's about it.

So how about anyone else?