Tony

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Everything posted by Tony

  1. I cannot think of anything that may have changed with the update. The release page: http://releases.cpanel.com/ and here is the complete set of release notes: https://documentation.cpanel.net/display/ALD/11.52+Release+Notes
  2. Hello, Please open a ticket with our billing department and they'll move the ticket to the appropriate department.
  3. Your issue was caused by a rvskin bug. Once we were made aware we pushed out a fix to all servers.
  4. Tony

    Questions from a possible new user

    Hello, git is available on all our servers so you should be able to use it to push updates to your sites.
  5. You can have SpamAssassin auto delete mail based on score on a per account basis in the accounts cPanel. Go to "Apache SpamAssassin™" You can use "Spam Auto-Delete" option. It would also be worth checking out SpamExperts which does not delete mail and leaves it in a quarantine for you to review if any mail ever gets accidentally flagged.
  6. Tony

    Hawk Host Status Pending

    Hello, We replied to your ticket as to why your order was not setup
  7. Tony

    Question related to shared hosting

    CloudLinux does a great job at preventing most abuses by making it not possible to take over the entire server. Other types of abuses we have many monitoring systems in place and other preventive measures to hopefully not have one user cause problems for others.
  8. Tony

    ftp command not available from SSH?

    If you open a ticket with our support team asking ftp to be made available they should be able to add it for you. We use CageFS which allows us to restrict accounts to just what is necessary for them to function. We do however understand in some cases users need features like ftp which we'll gladly add for their account.
  9. Tony

    Litespeed caching just for Wordpress?

    It's possible to use caching on any web site you would just need to configure the rules to make it compatible with your application. So for example if you look at the Wordpress example there is this portion: RewriteCond %{REQUEST_URI} !^(wp-admin|wp-login.php|wp-cron.php) This is wordpress specific telling it to never cache wp-admin, wp-login.php or wp-cron.php as those you'd never want to cache obviously. So for another application you would probably need to update to reflect the change in the admin url and any login url's. In your case if you're only wanting to cache Javascript files (.js) there isn't going to be any benefit as the caching is geared towards caching dynamic files. Litespeed already when there are requests to js, css, html it gzips them then puts them in it's gzip cache so that there isn't a need to gzip the files on every request. It only updates the gzip cache when the files change.
  10. The search issue with our client area is fixed where it would not return any results or the same results every time. It should provide the same results https://support.hawkhost.com does
  11. Tony

    5 pre-sale questions

    Are you sure you are actually utilizing 50 concurrent MySQL connections? I just don't believe you are because if you were you'd be serving 4.3 million page views a day with that number of connections. At those kind of traffic levels you'd be running off a dedicated web server alone. For most users they're probably using just a few connections at most as MySQL connections are quick less than a second typically. If you're basing your numbers off software that reports number of users online keep in mind it's talking about someone who has visited the site in the last 15-60 minutes. So for a forum with say 300 users online it might only have 5 MySQL connections at any given time.
  12. That is a very strange one what I think is happening is you have both mysql and mysqlnd checked in our PHP extension manager. The system mysql extension is being loaded and the native mysql extension is not being loaded because of that. Try unchecking mysql and checking mysqlnd and see if it works then. If it still does not work then would you mind opening a ticket and sending me a PM with the ticket number? I'll take a look and see if we can figure out why it's not working as expected.
  13. Tony

    5 pre-sale questions

    6. We'd be unable to disclose a number as it can vary wildly and we don't want to give anyone the wrong idea. We base it off of actual load of a server so some may have more than others. Also dependent on hardware as well as technology changes we have hardware that may be able to hold more users. 7. Same as number 6 8. No issues with those we have many customers running those applications. 9. We do not but we run cPanel (http://cpanel.net/ ) and the majority of the features will be the same. We add a few extra like the ability to switch from PHP 5.2 all the way up to PHP 5.6 through your cPanel however. 10. We use R1Soft for our backups which is a block level system and we utilize a feature to make sure MySQL backups are consistent. We take daily backups of the entire server on our shared web hosting servers and take 2 backups daily of our semi dedicated servers. 11. 25 12. 50 13. At this time we do not offer them in Washington DC but we are evaluating adding it as an option.
  14. Tony

    5 pre-sale questions

    1. They are stored on the same server as the accounts website 2. The storage limit would include the usage from mySQL 3. We do offer SSL protection for both incoming and outgoing. We provide you with a hostname for each so it's a signed certificate. We also support SNI over the services as well so you could install your own certificate if you wished. 4. We support SFTP and recommend all users use it 5. You can create multiple FTP accounts but keep in mind for these they would need to use FTPS as SFTP only works on true linux user accounts which the FTP accounts are not.
  15. Tony

    Satisfied with your service

    That is great to hear and I have no doubt it'll continue to be an excellent hosting experience.
  16. Tony

    Migration Assistance

    That is awesome and definitely what we hope to hear with every migration. That sometimes is not the case but our support team are pretty good about finding the incompatibilities between the old host and us and fixing them.
  17. Tony

    Migration Assistance

    I'll answer anyways in case anyone else is wondering It's very dependent on the speed of the old web host. If we can generate a backup immediately we could have a migration completed in under an hour. If it takes 4 hours to generate a backup then obviously that will change how long it takes us. The worst case scenario then would probably be 12 hours with most of that time spent making a backup.
  18. We don't block google bot only reason that could happen is if it's having issues accessing your site. This could be due to an error on the site or some sort of outage. You're best to contact our support team so that they can investigate.
  19. Tony

    SPF question

    That would be correct on all our shared, reseller and semi dedicated hosting accounts.
  20. Tony

    Wober Discussion Community

    How's it working for you thus far?
  21. Tony

    Disabling PHP functions using htaccess

    Not possible by .htaccess file however you should be able to do this through cPanel. Go to select php version then php settings and there should be a disable_functions option. If it's available open a support ticket and our support team should be able to make it available to you.
  22. Tony

    Awstats "public"

    Feel free to update this topic if it works as well. I'm sure others would be interested in knowing this method would work.
  23. Tony

    Awstats "public"

    It's not going to be easy but one idea (I haven't tried it) would be installing your own awstats. cPanel stores the data files themselves at /home/yourusername/tmp/awstats . You could load those from your own installation and just password protect that installs directory.
  24. Would you be able to PM me your ticket number if you have one? It sounds like one of our servers doesn't have the replicated configuration changes to make FTPS work with sub accounts.
  25. Tony

    403 Page

    I would suggest opening a support ticket and providing further information to our support team to investigate.