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Everything posted by Tony

  1. Tony

    My cron path wrong?

    In a case like this if you believe all the paths are right then I'd recommend opening a ticket with our support team. The first step they'd take is login as your account and attempt to run the command line operations manually and see what happens. If they work from there then it would mean it might be something wrong with the PHP script you're running opposed to the cron job itself. So for example maybe your script isn't compatible with PHP 5.6 and you need to run PHP 5.5
  2. Tony

    Sub domain + wordpress site?

    If you just added the subdomain more than likely you're dealing with DNS propagation if you visited it before it was actually in our DNS system. If you're still having a problem after several hours it would be best to open a support ticket so our support team can investigate.
  3. We offer the ability to manage the hosting accounts straight from where you see all the cPanel features but within the client area. Of course though it's still more limited than direct cPanel access. As for taking the integration even further it's actually now possible in cPanel but that has pros and cons to it. While it would be easier for the site owner to access their cPanel it would remove some functionality as well. There are many users who sign up and have another individual managing their site. They want to give this individual cPanel access only and wouldn't want the person having access to the client area. Our client area and help desk are actually integrated. You can use the same login at to login to . You also can access and reply to tickets directly from now as well. LastPass is great for that cloud like feel where you can access your passwords everywhere. There also other ones like Keepass where it's stored locally on your computer. This day in age though a password manager is really necessary. Different logins for every site you use is just simply way safer as if a site gets compromised and they retrieve the password it'll only work on that site. If it works for your email, bank, website etc. then they'll all eventually get compromised.
  4. Tony

    asked how the migration of hosting ?

    Once you have your hosting account with us we would just need the login details of your hosting account you currently have. Once we have that information our team will migrate your account.
  5. Tony

    host to china speed

    Hello, The location that has direct peering with China is our Los Angeles location. Singapore test IP: Los Angeles test IP: All our locations:
  6. Tony

    Cancel Hosting

    Hello, Your cancellation was processed and refund was issued the very same day. It can take some time however to show up on credit cards which we would have no control over.
  7. Tony

    Linux Weirdness...

    The current Linux kernel version and the actual versions being used by operating systems you'll find are vastly different. For example: CentOS 6 - 2.6.32 CentoS 7 - 3.10.0 Ubuntu 12.04- 3.2 Ubuntu 14.04 - 3.13 Ubuntu 16.04 - 4.4 The reason being stability is a major concern so they'll continue to run the same kernel version. They will however backport fixes to the version being ran (security, drivers etc). That is why you end up then with versions like 2.6.32-642. In our specific case on our VPS's using OpenVZ we're running OpenVZ 6 (CentOS 6) which means a 2.6.32 kernel. We then use KernelCare for security patches which allows our kernels to be patched live with security fixes meaning less outages caused by us having to update kernels (requires a reboot).
  8. Tony

    Are VPS Servers Backed up At All?

    We take daily backups just like we do for our shared web hosting. That being said with a lot of times a user needs things restored on their VPS the only option is a complete restore of the entire system back to the point needed. That is why just like our shared web hosting it doesn't hurt to make your own backups as well. It gives you another option if you ever have to restore something.
  9. I would recommend using the profession spam filter (SpamExperts) as it's significantly more accurate at detecting spam meaning less spam in your inbox. It also has a simple to use spam quarantine feature which allows you to release, train and whitelist emails that may have been flagged incorrectly. That means you shouldn't lose any important email at all.
  10. Tony

    My Crunjob not work

    The server you're on was updated so if you're still experiencing issues I recommend opening a ticket our support team so that they can investigate a problem which seems to be affecting strictly your account.
  11. It sounds like you have some sort of caching enabled. Did you enable Litespeed page caching? If you made a typo on it and started caching the wp-admin folder this would cause the problems you described.
  12. Tony

    Email issues

    We currently utilize SpamExperts for scanning of all outgoing emails for spam which has drastically improved delivery rates. We also are able to if a RBL issue does come up is route around it while we work on delisting the IP. This same technology also can be used for your incoming email meaning you can get enterprise level spam filtering without the expensive per inbox pricing.
  13. Tony

    About Crunjob PHP Console

    You should be able to just do: php /path/to/console.php test index For example if your username was test and you had console.php in your public_html folder it would be: php /home/test/public_html/console.php test index
  14. Tony

    Domain Privacy Services?

    We offer ID protection which costs $3/year per domain and it would work the same as the domains by proxy service. In our case the service is ran by IDCPrivacy Service c/o IDC (BVI) and operates out of London England.
  15. Tony

    SLA - Percentage of what?

    The percentage would apply to a month and the actual credit would be based on the cost of the service in a month.
  16. Tony

    Questions About Hosting Specs & Features

    1) If you're using CloudFlare's DNS systems then yes I see no reason why it would not work. 2) Our reseller accounts are compatible with SPDY and HTTP/2 as we run Litespeed 5 3) I believe you can use Railgun through Cloudflare on our reseller systems as the Railgun is setup to look for our IP's and if you're on them then it shows Railgun as an option. 4) Let's Encrypt will work as long as it can verify the subdomain which if you're using the subdomain to serve content it should have no issue doing that.
  17. Tony

    Top Web Hosting Site SSL Help Please

    Let's Encrypt Windows XP support is limited. Here's what the Let's Encrypt team said about it: Windows XP: - Pre-SP3 will never work, because it lacks SHA2 support. - SP3: Chrome and IE don't currently work because of the name constraints on our intermediate282. We're going to take a look at whether that's possible to work around in the long run, but for now it doesn't work. - Firefox works because it has its own validation code. Then of course under windows XP if you're not on a dedicated IP you also have to worry about the fact Internet Explorer wouldn't support SNI.
  18. Tony

    Semi Dedicated Hosting Still Pending

    Your account should have been setup soon after you made the post. It had to go through a few extra verification steps before it was setup so it took about 3 hours rather than 2 hours to setup. Sorry about any inconvenience that may have caused.
  19. Tony

    Can you define "SSD Powered" ?

    The SSD powered is meant to cover the various types of setups we have as the technology continues to evolve and we are evolving with it. Our older systems utilize SSD caching while all our new systems are 100% SSD. For an end user there is going to be absolutely no difference as both are capable of handling well over 10,000 I/O operations per second and have sub 1ms access latency to data. Both are monitored in the same fashion to make sure they're performing optimally so users see the best performance possible.
  20. Tony

    where fantastico de luxe?

    Fantastico should be available in cPanel if you're on a shared, semi dedicated or reseller account. If you're not seeing it on your account I'd recommend contacting our support team for further assistance on debugging your issue.
  21. Tony

    Are we still litespeed?

    cPanel unfortunately does not have complete integration with Litespeed. One of those aspects is it reports the version of Apache we last ran from cPanel as the actual web server. For the PHP 7.0 issue it sounds like you have a .htaccess override it might look something like this: AddType application/x-httpd-php54 php Remove that then php selector will work for the web server portion.
  22. Page cache: disk enhanced Minify - Disable Litespeed does this for you Database Cache - Disable not necessary Object cache - Disk or Memcached (once you activate Memcached in your cPanel)
  23. If you're on wdc004 then you're in Washington DC and won't be effected by the maintenance window.
  24. Tony

    Legal adult content allowed?

    There are issues with that because of just how many web sites we host and also: What is considered adult content? The definition is going to be different depending on a persons region. We have no way of forcing users to disclose what they're hosting How do you handle a user with non adult content on one domain but not on another Even if we didn't allow adult content it be on our network as we cannot control user content in such a manner nor would any user want us to be such a provider. Also why stop at adult content? I'm sure there are users who don't want to be on the same IP as say a church web site. Or maybe they don't want to be on the same IP as a website from the United States.
  25. Tony

    What is the effect of Swap 100%

    Nothing newer operating systems use swap to hold application memory that has been inactive for a period of time. This results in an increase in performance as more memory can actually be used for disk caches. Unfortunately cPanel continues to display this as a warning even though there is nothing negative about this.