The first time I got a message that they had recovered without intervention (FSN-257-26805 ) - which did not explain the issue or the fact that no one appeared to notice before I notified them (Automatic monitoring?)

The next time - after almost 4 hours - described by support as "brief"! (SKY-864-65269) - an "issue" was "fixed" - but the problem persists. Again no explanation. It is shared hosting so I assume someone's account was using massive resources or similar?

Couple of points/questions:

1. Do you have an automated monitoring system to keep an eye on the servers or do you rely on clients telling support what's going on?
2. Is the status page in any way relevant/accurate? It still shows that there were no issues (which there obviously were/are).
3. It would be reassuring to be told what the issue was and what steps had been taken to mitigate further problems.

Can someone please look into this? It is very disconcerting to be fed standard lines with no explanations and a dud server status page.

Thanks

Tim

So i joined, and this is my first reseller account, and based on performance and reviews I had an easy time picking HH, and was really excited.....but then i had to install my SSL certificate (i paid for it not the free one) and the email they sent doesn't say that it links to an active page, and then you have to read three other articles to get the SSL info, but the articles are for older versions of cpanel (the pics don' match ) and the 'articles' don't tell you how to fill out the forms, like what server do I pick, do i put my billing adress, do i put the servers address, do i put my  website address...do i have to specify a domain...what if i don't have a company...and eventually after a few hours i try a few things and end up with an error message and have to file a support ticket (which I did, do they take a long time to resolve) and i feel like I went through a kafka novel, as the articles really don't work with each other...

so I'm worried...i have 3 domains already waiting to propagatge (from name cheap) but is support always a process of throwing a dart into the 'knowedge base" and hoping you get a good article?  I was really suprised that HH didn't have a user's manual or guide or at least an introduction to our cpanel or intro to reselling account, as I've head so much about the great service here...perhaps one already needs to be an expert at these things to be  HH member?  Honestly, please answer honestly, is HH not a good place for newbs?

novum

thank you

(In a Reseller WHM, the option is not visible.)

The SpamExperts interface is tricky at best at the cPanel level. When you click SpamExpoerts and then "login" next to a domain, that enables it. Your MX records change and greylisting is turned on. To disable it, you go back to cPanel and click MX records and delete the records. The SpamExperts MX records look deceptively normal!

SpamExperts off:

0 example.com.

SpamExperts on:

10 mx1.arandomserver.com.

20 mx2.arandomserver.com.

30 mx3.arandomserver.com.

Short of writing a script to check DNS on our 150 different domains, can I search for accounts and domains with SpamExperts enabled?

Would we be allowed to provide unlimited disk space plans in our hosting with Hawkhost's reseller? 

References: 

* http://heartbleed.com

* CNN - http://goo.gl/qBPck9

I have searched all through the forums here, but can't seem to find a solid answer to several questions I had.

I'll try to explain my questions with the following scenario:

Say that I have 2 hosting accounts - account 1 is semi-dedicated and account 2 is a reseller account

My main domain (xdomain.com) is hosted on account 1 and is a fairly resource-intensive site.

I decide that I want account 2 (reseller) to be hosted under the subdomain of my main domain as server1.xdomain.com

Some time later I have 50 clients hosted on account 2. Each client is hosted in the format of client1.xdomain.com, client2.xdomain.com, etc. down to client50.xdomain.com (assuming they all own their own domain names).

My first question is would it matter or be better to have the hosted reseller accounts as subfolders such as server1.xdomain.com/client1, server1.xdomain.com/client2, etc. or in the subdomain format.

Secondly, will having all of these subdomains or subfolders hosted on account 2 affect any kind of speed or performance to my main website on account 1 or the clients accounts on account 2? Overall, is it best when setting up a clients account to have it as a subdomain and set up the DNS for their domain?

Not sure if that really made any sense, but I didn't know how else to explain it.

Thanks!

What server OS are you running on Jupiter is it CentOS or is it CloudLinux?

http://blog.hawkhost.com/2013/05/10/resellers-rejoice-free-bandwidth-upgrades-on-the-house/

Also, for the next week (05/10/2013 - 05/17/2013) we're offering a 40% recurring discount on any new reseller order. Simply sign up using coupon code resellerspecial2013

 and you'll receive the 40% discount for the lifetime of your new reseller plan.

cPanel makes it easy to backup, but for the restore piece I extract the public_html directory and upload just those files. I've had problems restoring a cPanel backup to a new domain - Extracting just the public_html piece works best for me. Still, 500M sites with thousand of files can take a long time to restore.

With SSH, there were options to upload a tarball and extract it, or just rsync the public_html directories back and forth. Without SSH, the only option I'm aware of is painfully slow Filezilla uploads of thousands of files.

I'm aware Hawkhost offers SSH upon request, but I'd be requesting it pretty much on a weekly basis for temporary domains and that just seems like more hassle to me and Hawkhost staff than it's worth.

So I'm curious if I'm missing something? Is there an faster way to port a cPanel site from one domain to a temporary domain and then back to its original location than my multi-thousand file uploads?

I have had a basic reseller plan for two years and couldn't be more pleased with the hosting HH provides!! Over the last year I've seen a significant increase in the frequency of unauthorized login attempts on five WP sites. The majority of hack attempts are coming from Turkey. Different IPs are being used so the cpanel's IP Manager is always one step behind. The WP sites all use a variety of WP security plugins and security tips but I'd like another layer of protection.

It appears Cloud Flare has, among other features, the ability to block IPs from an entire country or region. So my question is, is Cloud Flare avalible for sites on reseller accounts? I have not seen the Cloud Flare icon in any control panel and could not determine from your website's wording if a reseller account on a shared server (Dallas) is included in "the service is offered free for our shared hosting plans.".

Thanks again for your time and providing such a quality hosting service!

Cheers,

Steve4

I'm sharing my experiences in hope that it will help another HawkHost user and save them a  lot of time and worry.

I have had 4 different Joomla 1.5 sites attacked since January, all with variations of the same hack.

According the the Joomla community there has been a spike in these 'Hmei7' attacks since January. I found some info here that might be helpful to others with the same problem:

There is info here on how to start the clean up:

http://www.joshpate.com/2013/01/how-to-fix-hacked-by-hmei7-on-joomla-web-site/

http://blog.cripperz.sg/2013/01/12/how-to-fix-hacked-by-hmei7%E2%80%B3-on-joomla-web-site/

Also, once it is cleared up and Joomla updated to 1.5.26 (for those running 1.5) there are three extensions that are useful and cost effective:

JHackGuard (free): protects against common hack attempts.
http://extensions.joomla.org/extensions/access-a-security/site-security/site-protection/13233

AdminToolsPro (small subscription required): adds a firewall and automatically blocks IPs etc.
https://www.akeebabackup.com/products/admin-tools.html

JSecure Lite (free): changes the default Admin login page to something of your choice:
http://extensions.joomla.org/extensions/access-a-security/site-security/login-protection/23080

The last one is particularly useful as after installing AdminToolsPro and setting it up to notify me with failed Admin logins I could see that some sites were getting hammered with password guessing scripts. This dealt with that problem immediately.

Hope this helps someone.

Thanks.

Andy

What it is now

Domain/host 1 = a simple redirect to domain/host 2

Domain/host 2 = an outdated drupal site

Domain/host 3 = and updated wordpress site

What they want done.

Remove the redirect on domain/host 1 (Already done) and copy and install the outdated site from domain/host 2 onto domain/host 1

After that is up and running properly

Copy the updated site off of domain/host 3 and install onto domain/host 2

Domain/host 2 & 3 will both be up and running until my customer is satisfied with the results of the move.

The redirect is simple and already removed. I am lost after that. What is the best way of accomplishing this? My customer wants to see the moved sites up and running each time before taking down a live site proceeding onto the next move.

Kind regards

Dennis

Configuring DNS...Bind reconfiguring on skyline using rndc
Zone [removed].com has been successfully added

Database error, unable to save [removed].com

Could not store zonedata for [removed].com on ns1 ...Done

This happens on two of the three domains we currently have set up; the other seems to be fine but I haven't edited anything there.

Removing the domain/account associated with it doesn't fix the issue.

A ticket has already been submitted, but I figured that I'd ask to see if anyone else is seeing this issue. From what I've read about the solution, solving the issue isn't under our (as a reseller with no root access) control.

EDIT: This has been resolved, though I'm curious what switches needed flipping to get things working again.