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  3. Hello Brian thanks my issue has been solved
  4. Good morning! I'm sorry for the troubles you've faced. Based on the most recent update to ticket ID RCI-177-19253 you were able to resolve the issue. However if you continue to experience problems please let us know through the helpdesk. Thank you!
  5. Hello please anybody untill now i have not use my vps please someone take a look in deep my ticket id here : https://my.hawkhost.com/viewticket.php?tid=RCI-177-19253&c=403143 https://my.hawkhost.com/viewticket.php?tid=MRJ-246-84614&c=403162 as we are company and need to live this site earlier the support was replay with almost no help just replay pasively without check in deep into my whm and my ip was not active i ping which is request time out : 172.96.190.168
  6. Here are some examples from the Hawkhost.com home page: These are reduced from full size. This is the original presentation - gray color, titillium-weblight font: This one changes the text color to black: This one changes the font to Verdana, and boosts the font-weight on the next and previous markers, which are VERY hard to see without that. And for good measure, this appears just below the reviews section: gray text on gray background!
  7. It is! Thank you very much for replying son fast
  8. Good afternoon! As long as your theme is compatible with WordPress it should run fine on our hosting. We do not limit or restrict the themes you can run on your sites.
  9. Hi Hawk host pricing looks really good. I was wondering if there is any theme incompatibility with this hosting. I mean, I want to build my site in https://themesgenerator.com/ but I'm not sure if I can host it with you guys or is there no restriction? As you can see, I don't have much experience... Thanks in advance
  10. The prospective client specifically asked if there is a paid migration service. He will no doubt be pleased to learn that that service is included in the price of hosting.
  11. cPanel operates with several major versions at one time, however they don't actively support them all. As of this post cPanel 78 is the recommended version and is installed on anyone using the RELEASE branch which is the recommended branch for production systems. The cPanel 78 reaching STABLE builds is most likely going to be the before the end of March meaning cPanel 76 will no longer be supported. The current LTS release before cPanel 78 is actually cPanel 70: https://documentation.cpanel.net/display/CKB/cPanel+Long-Term+Support . This version will actually reach end of life at the end of this month as well meaning going forward cPanel 78 is going to be the oldest version one can run with active cPanel support. As far as SquirrelMail it's not actively being supported and hasn't had a stable release since 2011. It does not support the latest versions of PHP ( http://php.net/supported-versions.php ) . There is a remote code execution exploit in it that affects the latest version: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-7692 . cPanel has been patching the software themselves for quite some time to resolve compatibility and security issues. This was however not a long term solution and since no one has taken over the SquirrelMail project then it was finally time to stop maintaining it. There are still webmail programs within cPanel that are actually being actively maintained by the maintainers that are still offered.
  12. Thanks for checking out our hosting! It looks like your site militarytime.site is using cPanel so our team will be able to do a full migration (sites, files, databases, emails, etc.) from your current provider. All you'd need to do is submit a migration request ticket through our helpdesk once you've signed up
  13. Given that this cPanel update addressed security problems, https://news.cpanel.com/tsr-2019-0002-announcement/ and https://news.cpanel.com/tsr-2019-0002-full-disclosure/ I can understand the urgency of getting it installed. cPanel identifies their releases with a Major number, a Minor number, and a Build number. These change in increasing order of frequency. If a new build, or a new minor release is made which doesn't impact users, there is no need to issue notices. When the Major part changes (as in 76 to 78), which is not very frequent, then it would nice to know why (for example) my webmail page suddenly stopped working from one minute to the next, or what new features are now available. As I read it, they released updates to both version 76 (the previous version) and version 78 (the new version). It appears to me that it was your choice to advance to version 78 at this time (which is your right to do), and since this was a case where there was a change affecting users, notice would be appropriate. Other points: I, for one, appreciate that you " actually don't update as often and frequent as many other providers unless we deem it necessary " (if it ain't broke, don't fix it) - since often times updates cause things to break. (See: Windows, Microsoft). I understand that it is the World wide web and it always the middle of the day somewhere, as I stated in my original post. That said, some times will be busier than others on any one server.
  14. Hello, Hawk Host, I have a website name is Right now it is running with different hosting service, I want to move it on Your Hawk Host shared plan, Actually Ihave not much techincal knowledge, So My question is You are providing any Paid service to move site different hosting to your server. My site is www.militarytime.site Thanks
  15. Hi, Unfortunately this isn't feasible for a variety of reasons -- mostly due to the rapid release cycle cPanel employs (we actually don't update as often and frequent as many other providers unless we deem it necessary (IE: important bug fix, security update). This also affects posting notices -- there would be *a lot* of updates posted constantly and the vast majority of them aren't service impacting minus cPanel being unreachable for 5-20 minutes. In the case of today it was the latter - a cPanel TSR which will be disclosed in a few days so updating ASAP is necessary (especially when you have a large fleet of servers). Lastly non-peak times is subjective depending on who you're asking -- we have a very large international customer base. Depending on the spread of users on the servers what may be peak time during the day for you could be 1AM elsewhere. We can't make the assumption that every maintenance window will be affecting North America based customers. Unfortunately until we can find a graceful way to resolve these issues we'll continue pushing updates as we have for many years.
  16. Today, in the middle of the day, without any notice, cPanel was updated to version 78. I suppose in most respects this makes little or no difference, but in at least one way it did. Version 78 does away with Squirrelmail. The way I found out about this was that my open webmail page failed to update. (Fortunately, I was not in the midst of writing an email, which effort might have been lost.) Since I was well informed of this change, I easily made the switch to Roundcube - no big deal. Had I not known about this in advance, it might have been of more concern. My suggestion is two pronged: Don't do things like this in the middle of a busy day - typically a weekday. (subject to the fact, of course, that it's always the middle of the day somewhere, etc.) Provide some advance notice: "On Mar 19, we will be updating .... which will bring about these changes ..." Sending emails to everyone is probably not necessary, ,but at least a blog post or other notice would be nice.
  17. rjst

    Kayako users

    Thanks, I'll do that.
  18. Brian

    Kayako users

    I have a few potential ways to fix this but it depends on how you're opening tickets and then replying to those tickets / communicating with our team. If you could please open a ticket from your primary email address through https://my.hawkhost.com/submitticket.php and reference this forum thread / ask for it to be assigned to my (Brian F.) ticket queue I can gather some more details from you and we'll figure something out
  19. rjst

    Kayako users

    Hi, We noticed that all hawkhost client area users map to the same kayako user, which is the main account owner. As our team is getting bigger, this is causing us some issues, because other people are never notified about support tickets they create. Is there any way to work around this ? We noticed that the "My Profile" area in kayako has an "Add email" option, but it doesn't seem to work. Are we limited to a single kayako user ?
  20. I'm going to bring this zombie thread back up to the top, with one of the more popular sites I have here at Hawkhost, I've not only noticed an increase in the amount of hack attempts on our site, but the sophistication level as well. Password brute force attempts seem more systematic, using data that they'd have to glean from elsewhere about our organization, suggesting that humans are behind this stuff now too, not just mere bots. For example users personal data has been found in password attempts, that would not have been anywhere on the site. When quizzed, targeted end users weren't involved/had no idea where bad guys would have got this data. Wordpress now has pro plugins that allow for 2 factor authentication. I'd say this is a good investment at this time.
  21. One thing to keep in mind is Linux will "allocate" memory and put it in cache to be used for programs/processes, so your control panel in the client area would show this memory as "used" when in reality it's only allocated but not actually in use by an active process. This helps performance quite a bit, however if you ever wanted to get an idea of your real/actual memory usage you'd be best to SSH into the server and use either the top -c or free -m command to get that output.
  22. Thanks all. I'm much more familiar with cPanel than WHM - I hired someone to setup/make changes to the cloud server once I moved to that. But even just now since you mentioned usage, I was able to check resources and it's already sitting at over 1GB of ram used of my 4GB total. I think it makes sense to stay as-is on the server plan!
  23. This primarily depends on your sites traffic and resource requirements that you're hosting but without getting into specifics of your account the cloud servers will give you the potential for higher performance than being on cloud shared hosting. The main reason behind that is with full root access (and therefore the ability to modify the system however you choose) you can optimize the server specific to your sites / applications. That includes MySQL / webserver optimizations, installing custom software such as nginx for caching, or any other suggestions your developer/software maintainers may suggest. Cloud servers can also scale as needed so you can upgrade with the click of a button and double/triple your resources. This all depends on the resources your sites are currently using. The cloud web hosting plans come with 1 CPU, 1GB RAM, 5Mb/s disk IO, and 7 PHP processes. If your current usage at peak times is below that then you would not see a performance difference switching platforms. If you need more resources then your site would likely slow down once you start hitting any of those limits. If you want I can take a look at your usage and give a more detailed answer based on your specific services. If you'd like that please submit a ticket through https://my.hawkhost.com/submitticket.php while referencing this thread and ask for the ticket to be added to my (Brian F.) queue. I'll login to your server and we'll see if it's possible to safely move you onto our cloud web hosting platform.
  24. SEO is very important for a website. Because of it, the ranking of the website gets increased.
  25. The Hawkhost people can probably best answer your question, but I'll take a stab at it. My understanding is the both of these services are based on "cloud infrastructure" (which I gather is some sort of distributed hardware platform with redundancy and scalability). Whatever it means, it's transparent to the user. For both services you are sharing that hardware infrastructure with other hosted sites. The cloud server is like a VPS - and perhaps gives you a bigger share of the hardware pie (so to speak). 4 GB and 2 (virtual) CPUs seems fairly hefty to me, and whether you need all that depends entirely on what your site consists of and what it does. The bandwidth number (50GB/month) strikes me as rather high: I have a couple of rather modest sites which get much less traffic than that, and which shared hosting handles with ease: Site 1: ~5000 visits/month - 200 MB/month bandwidth Site 2: ~1800 visits/month - 800 MB/month bandwidth You are talking about 70-250 times as much traffic, based on your bandwidth estimate. But ... depending what goes along with it, that may not be an issue. There is another option you have: what Hawkhost calls "Semi-dedicated Hosting". Basically, it's shared hosting with more resources (and less sharing with other sites). It costs a lot more than regular shared hosting, but it might serve your needs in terms of horsepower, combined with the convenience of shared hosting.
  26. Hello! I understand fundamentally the differences between these two services, specifically regarding root access, managing the cloud server on your own, etc. Wondering if there's any real performance difference? I signed up for the cloud server hosting before the actual "cloud web hosting" was available, but don't really need root access or WHM. In fact, I'd prefer some of the hosting features HawkHost provides like SpamExperts and backups. And the cost is better. Plain old cPanel access is just fine for me. I have the 4GB Cloud Server plan which includes 4GB of Ram and 2 CPUs. Would there be a noticeable performance difference between this and the cloud web hosting service? I use about 50GB of bandwidth per month, nothing too intensive. Thanks!
  27. On so many websites, for reasons that I cannot fathom, text is presented on a white background, using a gray - sometimes very light gray - font. The middle line above is the default (and it appears only) color on this forum, which isn't too bad, but isn't great either. I have seen many sites which use fonts akin to the top one - light gray. My question is ... WHY? ... The poor contrast with a white background is just hard to read. What's wrong with good old stands-out-from-white-background black? If anyone can enlighten me on what the merits of light-colored text on light-colored background are, I would be ever so grateful.
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