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  4. Hello! Thanks for signing up with us -- usually if an order is pending for that long it did not pass our initial fraud check. With that said if the order is still pending at this point please PM me your registered email address so I can check the status for you. Thank you!
  5. The easiest way if you just installed the wordpress installation through Softaculous is to reinstall it. When you do the installation this time make sure there is no folder and just your domain and it'll make so it's yourdomain.com/ . If you have already spent a lot of time working on it then you would need to move the files instead down one directory. After you do this you would also need to update any Wordpress settings so it knows the change in location and URL.
  6. Hi my hosting is not active, i have made the payment 8 hours back. Kindly let me know why it is delayed
  7. I installed Wordpress. The install is at it "DomainName.com"/wp/ To see the site and pages on the site visitors would have to go to "domainname.com"/wp/ and "domainname.com"/wp/somepage I want visitors to type in just "DomainName.com" and see the site. Should I just move everything in the Cpanel File Manager down one directory? Or is there some other way to do it? (I don't want to do redirect). Any thoughts would be great.
  8. Shared hosting and cloud web hosting offer the same features, resources, and pricing. The only difference is the infrastructure they're hosted on. Our cloud web hosting is available in New York City, Dallas TX, Los Angeles, and Singapore, so any orders in those locations are on the cloud. This hosting is different than cloud compute though, which brings us to... A cloud compute is your own private environment (think of a VPS). You have full root access, and you can configure the environment however you need. If you're not an experienced Linux sysadmin you can still use these plans, it's just strongly recommended you purchase cPanel/WHM with the plan as that will handle almost everything for you. Litespeed is not necessary, though it is beneficial for higher resource / higher traffic sites, especially PHP based ones. With that said you can add Litespeed at any point in the future so you can signup without it for now and if you find your sites performance having issues we can add it later (there's no downtime involved with the switch). cPanel/WHM however would be considered a necessity otherwise you'd need to manually install, configure, and maintain your LAMP stack, email server, database server, etc. Purchasing cPanel/WHM with the cloud compute will also give you an interface like the one you're used to using on our shared hosting to easily manage your sites, setup new domains and emails, all those functions. Our Singapore location is fully cloud based so all types of hosting (shared, cloud web hosting, cloud compute, etc.) are on that infrastructure in Singapore.
  9. I want to upgrade the hosting package, but I don't know exactly the package I need. I think I want to try to use the cloud. But I have a few questions, hopefully this forum can help. What is the difference between shared hosting and cloud hosting? the price of the hosting package is the same. Does the cloud compute package need skill to configure the server? I honestly don't have the skills to do that. The next question, if I rent a cloud compute package, do I also need to lease a litespeed license and cPanel license? What is the function of cPanel license and webhost lite license? Finally, is the cloud now available on the Singapore server? Thank you for the help.
  10. Hello! This is a change that would need to be done by our billing department. If you submit a ticket through https://my.hawkhost.com/submitticket.php our team will be able to get your billing term adjusted as requested. Thanks!
  11. I paid my account hosting by monthly, but now i want to change payment by yearly. Can you help me the details step?
  12. Thanks for the advice. I was unable to get it to work with A records, but they had an alternate config method through CNAME and TXT records, which I added and it worked.
  13. Hello! Unfortunately it's not possible to set different nameservers on subdomains as they inherit the nameservers from the root/parent domain and there's no way to circumvent that. In situations like this what you'd instead do is add an A record for your subdomain to point it to your desired host, and that would be done through your nameserver/DNS provider. So we'll use hawkhost.com as an example. Our site is hosted through Cloudflare / using their nameservers/DNS, but now I want to point a subdomain test.hawkhost.com to a non-Cloudflare host. I'd login to Cloudflare (nameserver/DNS provider) and point the DNS A record for test.hawkhost.com to the non-Cloudflare host IP. If you need our help setting this up on your services with us you'd be best to submit a ticket at https://my.hawkhost.com/submitticket.php so our team can pull up your details and provide instructions specific to your account
  14. I'm hosting a full stack app via Zeit Now, and was wanting to have a subdomain on my domain parked on Hawk Host. However, Zeit requires me to edit the Nameservers on the subdomain, but I only find the ability to do this for the entire domain. Is there a way to do this for only a specific subdomain?
  15. We had a bug report this morning that certain systems did not have the Python application system enabled. We have implemented a fix and it's been pushed to all servers.
  16. I'm a new user of hawk host,and i have a python web app based on django. I need to deploy this app but i failed. There's a button called "setup python app" on Cpanel of other shared host,but i can't find it at hawk host. Anyone who meet this issue?And how can i find this "setup python app " button?
  17. darknezx

    Brotli

    Ah my bad, thanks for the clarification!
  18. There is no direct connection into China it would go through transit/peering. You're best to check the network speeds of all our locations: https://www.hawkhost.com/our-hosting-network and pick the one that performs best for you.
  19. Tony

    Brotli

    We already support it and it's enabled by default.
  20. darknezx

    Brotli

    I have been looking around to speed up my site, and was wondering if Hawkhost would be looking at using Brotli? Seems to provide lower CPU usage and slightly better compression.
  21. From China to Singapore host, direct connection or transfer from other countries?
  22. Hi! Sorry for the troubles! Our team has identified the issue and your ticket will be updated shortly. We do not want to disclose the details of this publicly as it was specific to your service/settings.
  23. Can anyone help me resolve the SSL No Valid Sertificate problem? I use Let's encrypt. Auto SSL cannot run. Domain DNS also does not detect SSL. My website cannot be accessed. I have tried to contact support with a ticket and I was directed to change the IP in cloudflare. I changed it, but that hasn't solved the problem. My site cannot be accessed for about 10 hours and I have not found a solution. The URL of my site is https://pattae.com. I am very disturbed by this.
  24. The bug was was thankfully fixed a few hours after being reported. We assume the bug was caused by security fixes they released earlier in the day. Hopefully cPanel have added unit tests for this specific case with the file manager so a similar bug won't come up again.
  25. Given that it's a cPanel problem, you'll just have work around it. Fortunately that's easy: download the file, edit it on your own computer, and upload it back. That may be inconvenient for some, but it's my normal way of doing things (without the download part: I keep everything on my computer, make changes and then upload them. That's necessary if a change is across multiple files, or you want to test it out first.) What an embarrassing error on the part of cPanel!
  26. Sorry for the troubles! This is a known bug with cPanel from their most recent update, unfortunately the issue is not on our side and as a result we're not able to implement a proper fix. The cPanel team has been notified, they have an internal ticket open, and we hope to have a fix in the coming days (if not sooner!). Thanks for your understanding
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