tgonhawk1 Posted July 28, 2015 Report Share Posted July 28, 2015 1) It would be more useful to have the list of tickets displayed in REVERSE time order, newest first, as usually those will be of most interest. Think about a long term customer, who might have 20, 40, 60 tickets over time. He'll have a lot of paging to do to find the latest. Or at the very least having to click a "last page" button. Yes, you can click the column heading to reverse the order, but a) this is not obvious from the interface, I discovered it by just trying it. b ) it is not remembered (via, say, a cookie or stored attribute), so when you return later, you have to click (and wait a bit) again. I would suggest making reverse time order the default. 2) Each ticket has a button labeled "Close Ticket". For me anyway, it appears to be just decoration, since clicking it (and coming back later and clicking it again) does not do anything more than take you back to the list of tickets. The referenced ticket retains its status of "open". There is no acknowledgement and no change of state for the ticket. Quote Link to comment Share on other sites More sharing options...
Cody R. Posted July 31, 2015 Report Share Posted July 31, 2015 1) It would be more useful to have the list of tickets displayed in REVERSE time order, newest first, as usually those will be of most interest. Think about a long term customer, who might have 20, 40, 60 tickets over time. He'll have a lot of paging to do to find the latest. Or at the very least having to click a "last page" button. Yes, you can click the column heading to reverse the order, but a) this is not obvious from the interface, I discovered it by just trying it. b ) it is not remembered (via, say, a cookie or stored attribute), so when you return later, you have to click (and wait a bit) again. I would suggest making reverse time order the default. 2) Each ticket has a button labeled "Close Ticket". For me anyway, it appears to be just decoration, since clicking it (and coming back later and clicking it again) does not do anything more than take you back to the list of tickets. The referenced ticket retains its status of "open". There is no acknowledgement and no change of state for the ticket. Could you clarify if you're viewing tickets through the client area (https://my.hawkhost.com) or the support area (https://support.hawkhost.com)? Regarding closing of tickets by users - we disabled this due to some of our workflow choices. We should be able to remove the button however to make it less confusing. Quote Link to comment Share on other sites More sharing options...
Cody R. Posted July 31, 2015 Report Share Posted July 31, 2015 This should now be better - the close button is gone and the sorting should now have the last updated tickets are on the top. Please let us know if you're seeing any issues! Quote Link to comment Share on other sites More sharing options...
tgonhawk1 Posted August 1, 2015 Author Report Share Posted August 1, 2015 Glad to see good replies! It is the my.hawkhost.com version that comes up in forward date order (earliest first), the other one comes up in reverse date order (latest first). My original post was in reference to the my.hawkhost.com. I was not even aware of support.hawkhost.com until yesterday, when I discovered it by following some links in a blog post. In many ways, I prefer the older (I presume) support.hawkhost one, largely for better use of screen space, although both have pluses and minuses. With both of them, clicking the column heading changes it. For support.hawkhost.com there is a little ^ or v next to the heading of the sort column - a good visual clue to what is going on. The my.hawkhost does not have that. Quote Link to comment Share on other sites More sharing options...
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