panca20 Posted May 12, 2013 Report Share Posted May 12, 2013 Hello, I got email from abuse department 10th May 2013. Unfortunately, I'm on vacation from 9th - 12th May 2013. It is national holiday here. I got my account suspended on 12th may 2013. I replied email from your abuse department on 12th May, but I don't get any respond yet. Today I submit another ticket. It;s almost 1 hour, and I still don;t get any reply. Usually hawkhost only take 15 minutes to reply back my ticket. How can I get my account back? Can you help me to enable my account so I can login to my cpanel and remove the malware? Please help me Regards, Ismi N. jacketsjaskson and liuhaohan 2 Quote Link to comment Share on other sites More sharing options...
Brian Posted May 13, 2013 Report Share Posted May 13, 2013 I've found your ticket and it looks like the account was enabled and this is actively being worked on with our abuse department. I ask you please keep the replies/updates in the ticket as we cannot assist you with abuse related issues on a public forum. Thank you! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.