jumper Posted March 30, 2013 Report Share Posted March 30, 2013 It's probably been said before, but I would like to see the Live Chat work when you have issues. I've been on other hosts who had it and it was great. Not that I'm being negative about HH. I just think people like talking to a person. It's just better customer service. Just saying... Also, thanks to HH for getting some new fixes in. My website is working better now than it ever has. One current issue: my email account is not working. I submitted a ticket, but can't hear back from anyone because it doesn't work, lol Quote Link to comment Share on other sites More sharing options...
Brian Posted April 1, 2013 Report Share Posted April 1, 2013 You should be able to reach us during our regular hours on chat (10AM-6PM EST) but if we're away or no one is there (and as I'm sure you've noticed) our helpdesk is there 24/7 so it's always an option. I agree with you though, chat availability should be more prevalent. If you PM me your ticket ID I can check the status, though you can always login directly (https://support.hawkhost.com) to view your ticket history. Quote Link to comment Share on other sites More sharing options...
daniel Posted April 20, 2013 Report Share Posted April 20, 2013 Whenever I look, the chat function is always closed for "Support". Rarely I see that "Billing" and "Sales" are open, but whenever I try to initialize a conversation it says that nobody is online and prompts me to send an e-mail through the form. Is this a confirmed issue? Quote Link to comment Share on other sites More sharing options...
gavind Posted April 21, 2013 Report Share Posted April 21, 2013 Hi. You should be able to reach us during our regular hours on chat (10AM-6PM EST) Does that include weekends? Quote Link to comment Share on other sites More sharing options...
Brian Posted April 22, 2013 Report Share Posted April 22, 2013 Weekends are not currently covered on chat, but our helpdesk/ticketing system is still manned 24/7 in our support department. Quote Link to comment Share on other sites More sharing options...
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