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Why hawkhost Chinese customer service

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This is not an official answer but it is probably due to cost. There is probably not a great deal of Chinese customers yet and it is just not possible for them to offer Chinese support aswell as other languages.

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Why hawkhost no Chinese customer service

 

Hello! As Fowler touched upon it's simply because we're a Canadian based company who has employees that speak primarily English. Offering full Chinese support is simply not feasible at our current size - it would require that our website to be fully translated and for us to have numerous staff members who can offer support in the proper time zone / can speak Chinese.

 

This is something we've definitely put thought into and intend on offering in the future however there is no time frame as to when this would happen.

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I think, the language that the customer service use is based on majority of their customer's language use

And if Chinese customer has small portion of it, it's not possible to handle it

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