Tony Posted June 2, 2011 Report Share Posted June 2, 2011 Date: Thursday, June 2, 2011 (06/02/2011) Start Time: 10:00 PM EDT End Time: 02:00 AM EDT Services affected: Public Networks Location: WDC01 Duration: 4 hours Event Summary: Datacenter Engineers along with Cisco TAC have identified a software bug on FCR01.WDC01 which is causing forwarding issues for public connectivity. Engineers will be performing an EMERGENCY code change on Jun 2nd, 2011 at 10:00 PM EDT to resolve this issue. The expected downtime is 20 minutes with the maintenance window being scheduled for up to 4 hours. Start Time: 10:00pm EDT (6/2/2011) End Time: 02:00am EDT (6/3/2011) Expected Duration: 20 minutes Customer Impact: During this maintenance, customers will notice a complete loss of connectivity to their servers on the frontend network (public network). Backend network (private network) connectivity will NOT be impacted during this maintenance. While the upgrade duration is scheduled for 4 hours, we only expect around 20 minutes of downtime as the code is changed. Again, this will NOT impact the backend network (private network) for customer servers. This will affect the following Hawk Host servers in Washington DC: Neptune Voodoo Thunderbolt Jedi Venus Yoda Jupiter Panther Link to comment Share on other sites More sharing options...
Tony Posted June 3, 2011 Author Report Share Posted June 3, 2011 The reload of FCR01.WDC01 has been completed. Datacenter Engineers will continue to monitor the router to determine if this has resolved the issue. More information will follow as it is obtained. Link to comment Share on other sites More sharing options...
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