Cody R.

Hi, Unfortunately this isn't feasible for a variety of reasons -- mostly due to the rapid release cycle cPanel employs (we actually don't update as often and frequent as many other providers unless we deem it necessary (IE: important bug fix, security update). This also affects posting notices -- there would be *a lot* of updates posted constantly and the vast majority of them aren't service impacting minus cPanel being unreachable for 5-20 minutes. In the case of today it was the latter - a cPanel TSR which will be disclosed in a few days so updating ASAP is necessary (especially when you have a large fleet of servers). Lastly non-peak times is subjective depending on who you're asking -- we have a very large international customer base. Depending on the spread of users on the servers what may be peak time during the day for you could be 1AM elsewhere. We can't make the assumption that every maintenance window will be affecting North America based customers. Unfortunately until we can find a graceful way to resolve these issues we'll continue pushing updates as we have for many years.

The issue is due to us running CloudLinux EL7 in NY (and all newer servers). There is a known bug / issue causing these delays which stem from systemd: https://github.com/systemd/systemd/issues/1961 We've pushed a fix to this so it shouldn't be happening any longer or in the future. Let us know if you're still experiencing issues.

We'll likely wait until it's deprecated and see how many users request it. It's possible we'll support it ourselves using the custom webmail option however on the outset it seems unlikely -- most users usually use Roundcube at this point in time. It's worth noting you can always install SquirrelMail yourself and it'll work perfectly -- it should be in Softaculous as well :).

Very interesting! It seems there may be an issue on our end. Thanks for letting us know! You'll get the ID protection for free / so will anyone else who experiences this. Cheers (from Buffalo, NY)!

Wow! Thanks for updating this thread and letting us know --- we really appreciate it when people take the time tell us (and others) they've been happy! Here's to hoping for another great 2018. Have a happy New Year -- cheers!

Hello, There is no limit of addon domains -- you can add as many as you like.

Our shared web hosting servers automatically have SSL certificates issued via Let's Encrypt which means every domain with us should have a valid SSL certificate they can use. Also a fun fact - we officially sponsor Let's Encrypt - https://letsencrypt.org/sponsors/. Our internal properties (our main website, support system and client area have always used SSL) will be 100% SSL enabled in the next week or so. We've been migrating some of our stuff which is why we've held off on that.

I'm not sure about open source software however I've seen a few companies use http://ratelobby.com which looks pretty nice and integrates nicely into websites. They may be worth checking out.

I haven't tested this but I'd imagine this post here is still valid. Usually you can point to a socket using the unix:// method as noted above. Please let me know if this works!

It's something we've considered however the demand is pretty low at this time. If enough people express interest in reseller services in Amsterdam we'll definitely start offering it.

We're aware of this. It's been an achilles heel of ours for awhile. Some of it has to do with the not-so-robust knowledge base system we use and due to older articles from 5+ years ago. Hopefully we can clean this up this year and start having much better resources for users. I know Brian saw this and so did Tony - I'll make sure Samuel see's your feedback as it really means a lot. Thanks for taking the time to come back to this thread and share your experience.

Hello! Right now this is due to how the cPanel plugin works - we're in the middle of adjusting this so instead of using the CNAME method that it currently uses you can have both the root domain and www go through CloudFlare (with SSL). Unfortunately we've found a bug in their plugin so we're in the middle of working that out with them - we hope this should be resolved by next week. Sorry for the trouble!

Hello, cPanel pushed an update that broke the Javascript for the crontab page. We've updated every server so you should no longer be experiencing this - if you are please let me know which server you're on so we can get it fixed right away.

There is an abundance of web developers available! I'd suggest checking out some freelance websites such as freelancer.com and or the Design Requests section of Web Hosting Talk. Good luck finding a web designer!

Unfortunately it's not possible to do that at this time.

Hello, You can do this by following Brian's instructions above. If you're having issues configuring it you can submit a ticket to our support department and we'll do it for you.

Hello, It looks like a ticket was submitted on your behalf for this issue - once everything is cleared up there your order will be processed :).

Just to elaborate on Tony's point - you can verify it's running LiteSpeed by checking the Server header of your website :).

There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).

Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!

Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.com and let them know you were referred from the forums.

I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).

We technically can support it now - it's on the roadmap for 2016 for all of our services :).

We're aware of this - we clean the forums several times a day and try different captcha related options to prevent automated accounts. We opt not to do new user moderation as it's frustrating for some customers to have to wait for us to verify their account before they can post (we may go this route eventually). It also adds some overhead on determining which users are legitimate and which are merely spam related.

The search from Kayako (which both the client area and support area uses) is abysmal. Unfortunately we can't do much a bout that. Regarding the styling on the client area KB link - it is goofed that's for certain. I'll see if I can get the spacing issues resolved.