Cody R.

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Everything posted by Cody R.

  1. I haven't tested this but I'd imagine this post here is still valid. Usually you can point to a socket using the unix:// method as noted above. Please let me know if this works!
  2. It's something we've considered however the demand is pretty low at this time. If enough people express interest in reseller services in Amsterdam we'll definitely start offering it.
  3. We're aware of this. It's been an achilles heel of ours for awhile. Some of it has to do with the not-so-robust knowledge base system we use and due to older articles from 5+ years ago. Hopefully we can clean this up this year and start having much better resources for users. I know Brian saw this and so did Tony - I'll make sure Samuel see's your feedback as it really means a lot. Thanks for taking the time to come back to this thread and share your experience.
  4. Hello! Right now this is due to how the cPanel plugin works - we're in the middle of adjusting this so instead of using the CNAME method that it currently uses you can have both the root domain and www go through CloudFlare (with SSL). Unfortunately we've found a bug in their plugin so we're in the middle of working that out with them - we hope this should be resolved by next week. Sorry for the trouble!
  5. We've got banners! 120x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-1.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-1.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-1.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-1.png] [IMG=Hawk Host][/URL] 125x125 HTML Image: <img src="http://images.hawkhost.com/img/hawk-2.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-2.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-2.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-2.png] [IMG=Hawk Host][/URL] 234x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-3.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-3.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-3.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-3.png] [IMG=Hawk Host][/URL] 300x100 HTML Image: <img src="http://images.hawkhost.com/img/hawk-4.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-4.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-4.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-4.png] [IMG=Hawk Host][/URL] 468x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-5.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-5.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-5.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-5.png] [IMG=Hawk Host][/URL] 728x90 HTML Image: <img src="http://images.hawkhost.com/img/hawk-6.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-6.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-6.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-6.png] [IMG=Hawk Host][/URL]
  6. Hello, cPanel pushed an update that broke the Javascript for the crontab page. We've updated every server so you should no longer be experiencing this - if you are please let me know which server you're on so we can get it fixed right away.
  7. There is an abundance of web developers available! I'd suggest checking out some freelance websites such as freelancer.com and or the Design Requests section of Web Hosting Talk. Good luck finding a web designer!
  8. Unfortunately it's not possible to do that at this time.
  9. Hello, You can do this by following Brian's instructions above. If you're having issues configuring it you can submit a ticket to our support department and we'll do it for you.
  10. Hello, It looks like a ticket was submitted on your behalf for this issue - once everything is cleared up there your order will be processed :).
  11. Just to elaborate on Tony's point - you can verify it's running LiteSpeed by checking the Server header of your website :).
  12. There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).
  13. Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!
  14. Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.com and let them know you were referred from the forums.
  15. I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).
  16. We technically can support it now - it's on the roadmap for 2016 for all of our services :).
  17. This maintenance has concluded and power has been restored. Please check our status page for any further updates regarding individual servers.
  18. We're aware of this - we clean the forums several times a day and try different captcha related options to prevent automated accounts. We opt not to do new user moderation as it's frustrating for some customers to have to wait for us to verify their account before they can post (we may go this route eventually). It also adds some overhead on determining which users are legitimate and which are merely spam related.
  19. The search from Kayako (which both the client area and support area uses) is abysmal. Unfortunately we can't do much a bout that. Regarding the styling on the client area KB link - it is goofed that's for certain. I'll see if I can get the spacing issues resolved.
  20. We actually intend on changing the server status page shortly - it's going to be more generic and list any current issues (and previous ones being viewable). Once we do that we can try to tweak it to everyone's liking. I've added this to our internal issue so we can evaluate it once we launch the new page .
  21. This should now be better - the close button is gone and the sorting should now have the last updated tickets are on the top. Please let us know if you're seeing any issues!
  22. Could you clarify if you're viewing tickets through the client area (https://my.hawkhost.com) or the support area (https://support.hawkhost.com)? Regarding closing of tickets by users - we disabled this due to some of our workflow choices. We should be able to remove the button however to make it less confusing.
  23. Did you submit a ticket? This may be something we can debug as I don't believe it to be a latency issue that moving servers would resolve.
  24. We've been curious about this for awhile / numerous people have inquired to cPanel about it as Brian mentioned. I've tried to implement my own using Authy and their authentication API however I didn't have too much success. One big feature request that's pending which will make this much easier is once they start using PAM for some things. It's worth noting that it's easier said than done - a cPanel server has numerous services running: FTP, cPanel, WHM, SSH, Mail, etc. These won't all be covered by 2-factor easily. Even if they protected the cPanel / WHM logins you have to worry about the API. Hopefully they do something sooner than later though!
  25. You're absolutely right - the automatic changing of the MX records upon logging in through cPanel has been something we've talked to SpamExperts about. They've acknowledged it but haven't changed it - I'll see if I can get a straight answer out of them if this is something we can change or not. Unfortunately this isn't possible through the current UI however SpamExperts does have an API. If you like I'd be more than happy to write up a quick script for you and give you a list (if necessary on a regular basis / cron job) of accounts that SpamExperts is enabled for. While this does seem like a big pain in the butt (it is in some circumstances) it's ultimately allowing us to keep a good reputation for our mailservers and has stopped a large amount of SPAM from entering and exiting our network. You may be interested in our blog post here.