Cody R.

Administrators
  • Content count

    775
  • Joined

  • Last visited

  • Days Won

    39

Everything posted by Cody R.

  1. HTTPS

    Our shared web hosting servers automatically have SSL certificates issued via Let's Encrypt which means every domain with us should have a valid SSL certificate they can use. Also a fun fact - we officially sponsor Let's Encrypt - https://letsencrypt.org/sponsors/. Our internal properties (our main website, support system and client area have always used SSL) will be 100% SSL enabled in the next week or so. We've been migrating some of our stuff which is why we've held off on that.
  2. About Customer Reviews

    I'm not sure about open source software however I've seen a few companies use http://ratelobby.com which looks pretty nice and integrates nicely into websites. They may be worth checking out.
  3. XenForo memcached setup how to use it?

    I haven't tested this but I'd imagine this post here is still valid. Usually you can point to a socket using the unix:// method as noted above. Please let me know if this works!
  4. Reseller packages in Amsterdam NL servers

    It's something we've considered however the demand is pretty low at this time. If enough people express interest in reseller services in Amsterdam we'll definitely start offering it.
  5. We're aware of this. It's been an achilles heel of ours for awhile. Some of it has to do with the not-so-robust knowledge base system we use and due to older articles from 5+ years ago. Hopefully we can clean this up this year and start having much better resources for users. I know Brian saw this and so did Tony - I'll make sure Samuel see's your feedback as it really means a lot. Thanks for taking the time to come back to this thread and share your experience.
  6. Hello! Right now this is due to how the cPanel plugin works - we're in the middle of adjusting this so instead of using the CNAME method that it currently uses you can have both the root domain and www go through CloudFlare (with SSL). Unfortunately we've found a bug in their plugin so we're in the middle of working that out with them - we hope this should be resolved by next week. Sorry for the trouble!
  7. Banners

    We've got banners! 120x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-1.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-1.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-1.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-1.png] [IMG=Hawk Host][/URL] 125x125 HTML Image: <img src="http://images.hawkhost.com/img/hawk-2.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-2.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-2.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-2.png] [IMG=Hawk Host][/URL] 234x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-3.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-3.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-3.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-3.png] [IMG=Hawk Host][/URL] 300x100 HTML Image: <img src="http://images.hawkhost.com/img/hawk-4.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-4.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-4.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-4.png] [IMG=Hawk Host][/URL] 468x60 HTML Image: <img src="http://images.hawkhost.com/img/hawk-5.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-5.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-5.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-5.png] [IMG=Hawk Host][/URL] 728x90 HTML Image: <img src="http://images.hawkhost.com/img/hawk-6.png" alt="" title="Hawk Host" /> HTML Link: <a href="http://images.hawkhost.com/img/hawk-6.png" title="Hawk Host">Hawk Host</a> Message Boards: [img=http://images.hawkhost.com/img/hawk-6.png] Linked Image for Message Boards: [URL=http://images.hawkhost.com/img/hawk-6.png] [IMG=Hawk Host][/URL]
  8. My Crunjob not work

    Hello, cPanel pushed an update that broke the Javascript for the crontab page. We've updated every server so you should no longer be experiencing this - if you are please let me know which server you're on so we can get it fixed right away.
  9. Website designer

    There is an abundance of web developers available! I'd suggest checking out some freelance websites such as freelancer.com and or the Design Requests section of Web Hosting Talk. Good luck finding a web designer!
  10. Using Let's Encrypt for Cpanel or Webmail

    Unfortunately it's not possible to do that at this time.
  11. how to increase max upload size?

    Hello, You can do this by following Brian's instructions above. If you're having issues configuring it you can submit a ticket to our support department and we'll do it for you.
  12. hosting pending

    Hello, It looks like a ticket was submitted on your behalf for this issue - once everything is cleared up there your order will be processed :).
  13. Are we still litespeed?

    Just to elaborate on Tony's point - you can verify it's running LiteSpeed by checking the Server header of your website :).
  14. Hosting pending

    There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).
  15. Lightspeed SVG compression?

    Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!
  16. Subversion supports

    Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.com and let them know you were referred from the forums.
  17. Shared -> Reseller -> VPS, too many options

    I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).
  18. when support ip v6?

    We technically can support it now - it's on the roadmap for 2016 for all of our services :).
  19. This maintenance has concluded and power has been restored. Please check our status page for any further updates regarding individual servers.
  20. Lots of spam showing up here

    We're aware of this - we clean the forums several times a day and try different captcha related options to prevent automated accounts. We opt not to do new user moderation as it's frustrating for some customers to have to wait for us to verify their account before they can post (we may go this route eventually). It also adds some overhead on determining which users are legitimate and which are merely spam related.
  21. The search from Kayako (which both the client area and support area uses) is abysmal. Unfortunately we can't do much a bout that. Regarding the styling on the client area KB link - it is goofed that's for certain. I'll see if I can get the spacing issues resolved.
  22. Server Status

    We actually intend on changing the server status page shortly - it's going to be more generic and list any current issues (and previous ones being viewable). Once we do that we can try to tweak it to everyone's liking. I've added this to our internal issue so we can evaluate it once we launch the new page .
  23. Small glitches in Ticket system

    This should now be better - the close button is gone and the sorting should now have the last updated tickets are on the top. Please let us know if you're seeing any issues!
  24. Small glitches in Ticket system

    Could you clarify if you're viewing tickets through the client area (https://my.hawkhost.com) or the support area (https://support.hawkhost.com)? Regarding closing of tickets by users - we disabled this due to some of our workflow choices. We should be able to remove the button however to make it less confusing.
  25. Again please help with error 522! Please

    Did you submit a ticket? This may be something we can debug as I don't believe it to be a latency issue that moving servers would resolve.