Cody R.

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About Cody R.

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    Chief Technical Officer

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  1. Hosting pending

    There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).
  2. Lightspeed SVG compression?

    Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!
  3. Subversion supports

    Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.com and let them know you were referred from the forums.
  4. Shared -> Reseller -> VPS, too many options

    I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).
  5. when support ip v6?

    We technically can support it now - it's on the roadmap for 2016 for all of our services :).
  6. This maintenance has concluded and power has been restored. Please check our status page for any further updates regarding individual servers.
  7. Lots of spam showing up here

    We're aware of this - we clean the forums several times a day and try different captcha related options to prevent automated accounts. We opt not to do new user moderation as it's frustrating for some customers to have to wait for us to verify their account before they can post (we may go this route eventually). It also adds some overhead on determining which users are legitimate and which are merely spam related.
  8. The search from Kayako (which both the client area and support area uses) is abysmal. Unfortunately we can't do much a bout that.   Regarding the styling on the client area KB link - it is goofed that's for certain. I'll see if I can get the spacing issues resolved.
  9. Server Status

    We actually intend on changing the server status page shortly - it's going to be more generic and list any current issues (and previous ones being viewable). Once we do that we can try to tweak it to everyone's liking.   I've added this to our internal issue so we can evaluate it once we launch the new page .
  10. Small glitches in Ticket system

    This should now be better - the close button is gone and the sorting should now have the last updated tickets are on the top.   Please let us know if you're seeing any issues!
  11. Small glitches in Ticket system

      Could you clarify if you're viewing tickets through the client area (https://my.hawkhost.com) or the support area (https://support.hawkhost.com)?   Regarding closing of tickets by users - we disabled this due to some of our workflow choices. We should be able to remove the button however to make it less confusing.
  12. Again please help with error 522! Please

      Did you submit a ticket? This may be something we can debug as I don't believe it to be a latency issue that moving servers would resolve.
  13. cPanel 2-Step Verification

      We've been curious about this for awhile / numerous people have inquired to cPanel about it as Brian mentioned. I've tried to implement my own using Authy and their authentication API however I didn't have too much success. One big feature request that's pending which will make this much easier is once they start using PAM for some things.   It's worth noting that it's easier said than done - a cPanel server has numerous services running: FTP, cPanel, WHM, SSH, Mail, etc. These won't all be covered by 2-factor easily. Even if they protected the cPanel / WHM logins you have to worry about the API.   Hopefully they do something sooner than later though!
  14. SpamExperts - how to manage?

      Unfortunately this isn't possible through the current UI however SpamExperts does have an API. If you like I'd be more than happy to write up a quick script for you and give you a list (if necessary on a regular basis / cron job) of accounts that SpamExperts is enabled for.   While this does seem like a big pain in the butt (it is in some circumstances) it's ultimately allowing us to keep a good reputation for our mailservers and has stopped a large amount of SPAM from entering and exiting our network. You may be interested in our blog post here.
  15.   Great to hear! We're very happy with the transition on several levels - this allows us more flexibility in what we can offer in the future, we really enjoy the network which has been great for some of our international customers (and great as always for our local crowd) and brand new machines! Nothing like dusting the cobwebs off and freshning up things a bit.   Please let us know if you run into any issues!