Cody R.

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Cody R. last won the day on January 27 2016

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About Cody R.

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  1. It's something we've considered however the demand is pretty low at this time. If enough people express interest in reseller services in Amsterdam we'll definitely start offering it.
  2. We're aware of this. It's been an achilles heel of ours for awhile. Some of it has to do with the not-so-robust knowledge base system we use and due to older articles from 5+ years ago. Hopefully we can clean this up this year and start having much better resources for users. I know Brian saw this and so did Tony - I'll make sure Samuel see's your feedback as it really means a lot. Thanks for taking the time to come back to this thread and share your experience.
  3. Hello! Right now this is due to how the cPanel plugin works - we're in the middle of adjusting this so instead of using the CNAME method that it currently uses you can have both the root domain and www go through CloudFlare (with SSL). Unfortunately we've found a bug in their plugin so we're in the middle of working that out with them - we hope this should be resolved by next week. Sorry for the trouble!
  4. Hello, cPanel pushed an update that broke the Javascript for the crontab page. We've updated every server so you should no longer be experiencing this - if you are please let me know which server you're on so we can get it fixed right away.
  5. There is an abundance of web developers available! I'd suggest checking out some freelance websites such as freelancer.com and or the Design Requests section of Web Hosting Talk. Good luck finding a web designer!
  6. Unfortunately it's not possible to do that at this time.
  7. Hello, You can do this by following Brian's instructions above. If you're having issues configuring it you can submit a ticket to our support department and we'll do it for you.
  8. Hello, It looks like a ticket was submitted on your behalf for this issue - once everything is cleared up there your order will be processed :).
  9. Just to elaborate on Tony's point - you can verify it's running LiteSpeed by checking the Server header of your website :).
  10. There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).
  11. Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!
  12. Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.com and let them know you were referred from the forums.
  13. I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).
  14. We technically can support it now - it's on the roadmap for 2016 for all of our services :).
  15. This maintenance has concluded and power has been restored. Please check our status page for any further updates regarding individual servers.