Cody R.

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About Cody R.

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    Chief Technical Officer

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  1. Website designer

    There is an abundance of web developers available! I'd suggest checking out some freelance websites such as freelancer.com and or the Design Requests section of Web Hosting Talk. Good luck finding a web designer!
  2. Using Let's Encrypt for Cpanel or Webmail

    Unfortunately it's not possible to do that at this time.
  3. how to increase max upload size?

    Hello, You can do this by following Brian's instructions above. If you're having issues configuring it you can submit a ticket to our support department and we'll do it for you.
  4. hosting pending

    Hello, It looks like a ticket was submitted on your behalf for this issue - once everything is cleared up there your order will be processed :).
  5. Are we still litespeed?

    Just to elaborate on Tony's point - you can verify it's running LiteSpeed by checking the Server header of your website :).
  6. Hosting pending

    There can be several reasons for this - have you opened a ticket with our support department? They should be able to help you fix the issue :).
  7. Lightspeed SVG compression?

    Hi! LiteSpeed doesn't compress SVG images by default. I've gone ahead and added it so it should be deployed server wide within the next 12-24 hours. If you need it done immediately please submit a ticket to our support department (https://support.hawkhost.com) and reference this forum post. Cheers!
  8. Subversion supports

    Hello! We can offer the binaries - please submit a ticket to our support department at https://support.hawkhost.comand let them know you were referred from the forums.
  9. Shared -> Reseller -> VPS, too many options

    I don't think there is a right answer on what you "should" do - just what fits your scenario the best! I personally would opt for what you did - I like keeping things separate and it makes things a bit "cleaner" that way. The perks of a reseller is ease of management (although once you get their logins for their account I don't think it'll be a big issue) and the ability to spin up more accounts whenever you want (does this suit your business / needs)? I would not recommend a VPS coming out of the gate. It's far more expensive and requires a lot more knowledge to run it well. There are also things that add up you may take for granted on a shared server (IE: CloudLinux, LiteSpeed, fully managed, etc). VPS aren't for the faint of heart ;).
  10. when support ip v6?

    We technically can support it now - it's on the roadmap for 2016 for all of our services :).
  11. This maintenance has concluded and power has been restored. Please check our status page for any further updates regarding individual servers.
  12. Lots of spam showing up here

    We're aware of this - we clean the forums several times a day and try different captcha related options to prevent automated accounts. We opt not to do new user moderation as it's frustrating for some customers to have to wait for us to verify their account before they can post (we may go this route eventually). It also adds some overhead on determining which users are legitimate and which are merely spam related.
  13. The search from Kayako (which both the client area and support area uses) is abysmal. Unfortunately we can't do much a bout that. Regarding the styling on the client area KB link - it is goofed that's for certain. I'll see if I can get the spacing issues resolved.
  14. Server Status

    We actually intend on changing the server status page shortly - it's going to be more generic and list any current issues (and previous ones being viewable). Once we do that we can try to tweak it to everyone's liking. I've added this to our internal issue so we can evaluate it once we launch the new page .
  15. Small glitches in Ticket system

    This should now be better - the close button is gone and the sorting should now have the last updated tickets are on the top. Please let us know if you're seeing any issues!