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About Fowler

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    Junior Member
  • Birthday 08/01/1990

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  • Gender Male
  • Location UK


  • Location UK
  1. Mailing software & policy question

    The second KB article was made on the 17th of April this year so i would imagine that is the correct limit rather than a post that is over 4 years old.
  2. PHPBB3 e-mail notification issue

    Does it show any errors in the phpBB error log? 
  3. Server Status

    On the Server Status page, is it possible to arrange the servers in alphabetical order. It is kind of alphabetical but there are quite a few that are not and it makes it hard to find a specific server.BTW it is a shame you have stopped with the fun server names and instead are using location/number based names.
  4. Support Staff Hours

    Support is 24/7 via the support ticket system and that is the quickest way for support. The billing department only operates business hours (not sure the time zone or the exact hours) but you probably would hardly ever need to contact billing.  I don't think I have ever had a need to contact them regarding billing issues.
  5. Site Hacked

    Hi, Not an official reply but it sounds very much like your FTP or cpanel details have got into the wrong hands. The first thing you should do if change passwords for your cPanel and FTP accounts you have set up. Then clear up your site. A quick way to see what files have been modified recently is by sorting all your files by the last modified date in cPanel or FTP. HH staff will be able to give a better answer as they have details on your account.
  6. Uniformity in Link Structure

    What I have noticed ages ago which does mildly bug me from time to time is that the links on the main websites changes depending what page you are on.   On the home page and client area, the links top right are "Client Area - Contact Us - Forums - Blog"   On the webhosting page or any page other than the home page or client area, the links are "Client Area - Contact Us - Blog - Network"   It makes it harder to get to the forum if you are viewing an internal page of the website as I typically use te link at the top to go between the main website and the forum.
  7. Common sense support

    I have had a similar issues.   The issue I have had in the past is non account specific queries/questions seem to require you to be authorized.  I have started support tickets regarding very high server loads, server memory usage and MySQL being down on the whole server and got asked what domain was having issues (even though it was serverwide issues) and then got told I was not authorized for that domain. This wasn't an account specific issue, instead it was a nudge into looking at the issues I mentioned which were not normal as it was a massive spike in server load and memory usage and MySQL being down.   It just seems to be a case of support seeming to try and do anything to avoid acknowledging/admitting to an issue to the customer and getting a ticket closed with them doing minimal work. Just a couple of robotic sounding pre scripted support ticket replies.   I can understand the need for ensuring that you are talking to the account holder in regards to account specific details but equally I think there does needs to be a "common sense" approach sometimes. HH is the only host I have been with that I am almost afraid of contacting support as it always seems to be a painful experience.  Admittedly it is not all HH's fault but I usually just ignore minor niggling issues now and live with them to avoid (what feels like) going around in circles.
  8. Zero Response from HawkHost to email hacking

    And also to not reuse passwords between sites.  If a site you are part of gets compromised and your Username, email and password is stolen, that information will no doubt be used to try and login to various other sites including email accounts.  If you reuse the password, they can access those accounts as they have all the information needed is most of those cases unless there is extra security measures in place when loggin in such as Google's 2 step login.
  9. My bandwitch not resetted

    Hi,   It resets at the start of the month so it will next reset for you and everyone else on the 1st of August (Next Thursday)
  10. is 25% cpu usage high?

    Hey   You have nothing to worry about. 25% is not high but the main thing you should look at is if your site hits 100% and how often. It is normal for CPU usage to fluctuate depending on traffic and even if you do hit 100% on an occasion, it might have only been for less than a second.  If you hit 100% often then you need to start to worry but you are probably far away from that.    Inactive plugins still count towards disk space usage as they are still on the server but they shouldn't affect CPU usage if they are not active.   Hope this answers everything
  11. good server location

    If you are targeting the US, I would think that there wouldn't be that much between all the US locations on offer. That said it might be best to wait for an exact answer from HH as to if there is a slightly better location out of all the US locations on offer.   Out of al the support methods HH offers, the only real method to get a speedy response from the support staff is via the support ticket system -
  12. MySQL 5.5.8

    Any update on MySQL 5.5 rolling out to all servers?  I am guessing there has been another hold up.
  13. Disk space reminder

    AMS001 just encountered 100% usage on /var. The result was 500 errors and white pages. A little while later, it drops to 97% and the sites are online again. Now the page still doesn't make for good viewing but atleast things are working again. The reason I mention this is 1) How can you lot let it get to 100% 2) What were the "safeguards" as to be honest I don't think they worked For weeks I have been seeing it getting closer and closer to 100% but I had this topic going around in my mind and I thought surely they will not let it reach 100%. Unfortunately I was wrong. Seriously guys... You need to up your game a bit. This is just the latest of a long line of issues with you. I really would struggle to recommend you lot to my worst enemies.
  14. Website Suspended for No Reason

    Try contacting HH using this link - Are you using Wordpress on your site by any chance?
  15. hawkhost Coupon

    They seem to be. They also seem to be the same percentage off each month also. There are sometimes special discounts for Black Friday and some other times also. Usually these are mentioned on the blog -