Tony

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Everything posted by Tony

  1. Redis Server

    Very old topic but I'd like to mention we now support the ability to start up your own redis server: https://blog.hawkhost.com/2017/10/20/introducing-cpanel-application-manager-redis-support/
  2. More resources?

    We'll take into consideration our process limits but I should mention that realistically no normal use case could a user max out their process limit before hitting memory limits. Here's what you could utilize in both cases: 20 processes - 51.2MB per process 50 processes - 20.48MB per process. We see even the most lightweight Wordpress installation use 30MB per process. Typically installations are over 50MB+ in usage due to the extra plugins being utilized. There can be some memory usage improvements from using PHP 7.1 instead of the typical 5.6 (plugin compatibility continues to be a problem for some users). Unless you're launching a lot of tiny processes that use no CPU/memory I wouldn't even worry about process limits.
  3. More resources?

    I looked on their site and I see no mention of a limit on concurrent connections nor a process limit although I'm sure one is set do you know the limit? As far as our limits we have a limit of 20 processes and 25 MySQL processes on our shared web hosting packages and more than that on our semi dedicated packages. We are always evaluating if our values are appropriate still of course but you also need to remember it's shared web hosting. These limits are in place to create a more stable environment and having extremely high and inappropriate limits could lead to an overall poorer experience even though your control panel may say you have more available resources. The limits we have in place are strictly for PHP, Perl, Ruby, Node.JS, Python etc.. We have extremely high limits on our web servers and you could easily serve over 2000 requests/sec. In our blog post https://blog.hawkhost.com/2015/07/22/super-charge-wordpress-with-litespeed-cache/ we were able to make a Wordpress site go from 5.46 requests/sec to 1839.98 requests/sec simply by utilizing caching. This strategy could be used on many other web sites as well or even just utilized if you expect a large amount of traffic in a short period of time.
  4. phpBB3 with Memcached

    We have plenty of users with various applications utilizing memcached. I'd suggest opening a ticket and asking it to be assigned to me and I'll see if I can determine why it's not working. Unfortunately a lot of applications don't give clear instructions how to use memcached feature when the memcached server has to be accessed by socket. Considering the amount of servers where more than one user is on it utilizing ip/port with no authentication is a very bad idea. It would be easy for another user to read and even write data to your memcached instance.
  5. That's exactly the format you'd want to use so you're good and shouldn't run into any issues with SPF record problems going forward.
  6. The best solution would be to add an include to your spf record to include "_spf.arandomserver.com" . This encompasses all our mailing IP's so you'd never need to worry about it again. Any new account with us actually has this record added automatically.
  7. More good news from Hawkhost

    Which feature did you end up utilizing?
  8. Amsterdam server + Form Tools

    Our Amsterdam location was unavailable for a short period of time but right now we have plenty of capacity and can easily now add capacity as necessary. You should see an option to order hosting in that location. For the actual migration it's typically best you disable features that there is user input as information will get out of sync. What users typically do is order hosting and then disable their forums, forms etc. and ask for our team to migrate the site. Once our team has migrated the site the user enables the features again on our systems. Then any new data is only added to our systems. Along with that if your host uses cPanel we can migrate accounts in just a few hours typically (unless the host is slow or blocks backups). So you don't even need to worry about domain changes if you don't want to. Your sites sound fine in a shared environment so you shouldn't need to worry about that aspect. They'll be very fast on our servers, I have no doubt about that.
  9. At this time it's not possible to change the configuration of memcached.
  10. We switched from utilizing randomized ports for users to using a unix socket on user accounts. Any application that supports Memcached should allow for unix sockets the same way it can use ports. You'd use the address: unix://(socket location we give you) We'll have someone from our team update the image to reflect the unix socket change. We missed that while updating the blog post to mention it's handled using sockets.
  11. CORS Requests

    Hello, I can't make any guarantees on this but maybe this will put you in the right direction. We utilize Litespeed and I've seen a few ways thrown around on how to do this: <FilesMatch "\.(gif|png|jpe?g|svg|svgz|ico|webp)$"> SetEnvIf Origin ":" IS_CORS Header set Access-Control-Allow-Origin "*" env=IS_CORS </FilesMatch> <FilesMatch "\.(ttf|ttc|otf|eot|woff|font.css|css|woff2)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> So in this case they're doing it for specific types. There is also a discussion on the Litespeed forums on other ways to accomplish this: https://www.litespeedtech.com/support/forum/threads/header-set-access-control-allow-origin.8346/
  12. You'll need to create an email account to send from then since you're not using the mail() function then you're probably best to utilize a mailing library. Here are a few examples of them: http://swiftmailer.org/ https://github.com/PHPMailer/PHPMailer If it's a third party application a lot of them already can interface with SMTP. You just need to tell them the SMTP server and a username and password.
  13. Deploy Deepstream on Shared Hosting

    Based on the deepstream installation instructions you'd require your own server so it would not be possible to deploy it on a shared hosting account.
  14. Looks like a similar solution to phpbb where they refer to the php memcached extension as Libmemcached. As for checking if it's working you'd be best to open a ticket. Although for most applications if it's not working they typically end up hanging or throwing an error.
  15. Looking at that guide they are installing the memcache extension not the memcached extension. Unfortunately I don't foresee us offering it as an option after PHP 5.6 just due to the fact it was last updated in 2013: https://pecl.php.net/package/memcache . I don't foresee us offering the memcache extension in PHP 7.0 or 7.1 simply because even our vendors (cPanel, CloudLinux) are not doing it.
  16. The problem is it is utilizing the memcache extension which is only available until PHP 5.6. I'd suggest contacting Xenforo and seeing if there is a way for it to utilize the memcached extension which would be necessary if you're running PHP 7.1.
  17. phpBB3 with Memcached

    In that case if you're comfortable with SSH what I recommend doing is we kill the current memcached instance and then start it back up. So if you login to SSH you can run: ps axu | grep memcached Then you should see something like this: 607 802829 0.0 0.0 66600 940 ? Sl 11:07 0:00 /usr/bin/memcached -B ascii -m 64 -s /home/memcachedtest/.hostdata/memcached.sock You'll then want to kill the process so in my case I'd run kill 802829 Then if you do another ps axu | grep memcached you should no longer see the memcached instance running. You will then want to turn it back on in cPanel then hopefully this time around it's operating properly.
  18. DNS Server question

    Our DNS servers are remote so if the web server goes down then DNS would be served. We also utilize anycast for our DNS infrastructure and have DNS servers in numerous diverse locations. We do this for performance and redundancy purposes.
  19. phpBB3 with Memcached

    Our original setup was over IP/Port but had switched it to socket and updated our documentation. I updated the text description for that as well now and we'll see about just updating the pictures as well. As for the issue at hand I'd suggest opening a ticket if you still cannot connect to the memcached socket as the code there shows it supporting it. So it's possible the memcached instance on your account is not starting up properly or something similar.
  20. phpBB3 with Memcached

    The reason we do not offer a traditional IP/port is because anyone on the same server as you could read your memcached data. This would be a security risk which is why it's a socket that exists only inside your own accounts Cage meaning only you can access it. I want to clarify one thing the recommended extension is memcached and not the memcache extension. The memcached extension is actively developed: https://pecl.php.net/package/memcached The memcache extension is not: https://pecl.php.net/package/memcache The last release is almost four years ago. Looking at their code directly I believe we can make this work with sockets. What you can do is use the following: unix:///path/to/memcached.sock The reason I'm coming to this conclusion is $this->memcached->addServer(trim($parts[0]), trim($parts[1])); They are calling the PHP extension and the documentation for addServer is here: http://php.net/manual/en/memcache.addserver.php and it accepts sockets on the host and you set the port to 0. That should make everything work when you utilize the Memcache extension in PHP 5.6. Unfortunately looking through the phpbb forums there is no support for the memcached extension meaning you cannot utilize PHP 7.
  21. Very Quick Subdomain Question

    You don't need to bother throwing up an index but it really doesn't hurt uploading an empty index.html file so it's not a directory listing when you visit the site.
  22. Very Quick Subdomain Question

    The short answer is the new subdomain will be seen on the web and it'll work fine. The long explanation is: The idea of a public_html folder is really an old way of thinking. The web server is capable of showing a site regardless of the folder it is in. As a result of this cPanel now automatically places any new subdomains/addon domains below your public_html folder. It allows for easier organization and makes so you don't have a case of the content of one subdomain/domain loading from the primary domain of the account also. You can also be even more flexible and do things like: blogs/domain.com blogs/domain2.com forums/domain.com forums/domain2.com
  23. Server Outages

    Hello, I believe we resolved the issue with that specific system and are investigating why our internal monitoring systems did not pick up the problem on it's own. Sorry about any inconvenience this may have caused.
  24. SpamExperts Domain Aliases

    Unfortunately you would need us to delete the SpamExperts account for the add-on domains as the only other way to remove them is actually to remove the add-on domain itself from cPanel currently. What you'll need to do is open a ticket with our support team and it'll be escalated to our system administration team who will handle deleting the domains from SpamExperts for you.
  25. 1. Typically when you have session problems it's due to your IP address continually changing meaning your session is no longer valid. 2. What URL are you accessing cPanel from? This suggests none of the images or css are loading which is very strange. Regardless I'd highly recommend opening a ticket as our support team should be able to quickly assist you with this.