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Everything posted by Tony

  1. Do you guys even care?

    It's also a good idea to whitelist all emails. No matter how hard we try there are certain emails with certain contents or subjects that always end up in junk mail folders.
  2. Do you guys even care?

    Your email provider confirmed the email was received so if I was to guess they put it into the junkmail folder. As for logging into our support area use the same login you use at
  3. Do you guys even care?

    Hello, You opened a ticket with us 28 February 2014 11:25 PM and our team responded 28 February 2014 11:37 PM. You were advised the domain is expired which continues to be the case. We did not provide the domain registration so we're unable to provide any further assistance to resolve the issue. I would advise getting in contact with your domain registrar about the domain being expired.
  4. Status Pending for 2 days

    I would advise contacting our sales team. It's possible the account information email went to the junk email or potentially somewhere else.
  5. For wordpress sites always worth benchmarking it . That can tell you what plugins are taking up all the CPU time. Just keep in mind with that always disable your caching plugins as they have a lot of overhead only for the first page load. Then the second item is with caching make sure it's working. A lot of plugins break caching so every page load it's actually reloading the caches. Your site in your signature though is doing quite well 75% faster than other sites tested:!/DyMWG/
  6. I would contact our billing team so they can investigate.
  7. Hello, Hits would be complete downloads of a file. The 206 hits would be partially downloaded files.
  8. Affiliate Commission Withdrawl

    At this time our affiliate commissions are paid out via Paypal. We do not do check or direct deposit at this time.
  9. I/O Usage

    Not exactly correct we use CloudLinux which as kernel level technology that makes so when you're at a 100% of a CPU you cannot go above it. It works very similar to that of OpenVZ which are what our VPS's run on. You could burst to 100% all day and you could never strain the system. The same can be said about memory usage and I/O as we won't let you go above it. Instead all your applications could potentially get slower if there is contention for the resources. To answer the question then the odd burst of CPU or I/O is not bad. It's only bad when your sites are becoming slow because of it.
  10. cPanel API access

    You would need to use API 1 or API 2 you cannot use the xml-rpc API which is meant for resellers and root users.
  11. Connection troubles with AMS001?

    The server is up serving it's normal amount of traffic. I'd suggest opening a ticket with our support team could be a routing issue between your ISP and our Amsterdam location.
  12. Hello, You'll need to open a ticket with our billing department to approve the referrals then they will turn your affiliate commissions balance into account credit.
  13. Suspended host

    I really don't know what else to say to topics like this. If you're going to do something this silly going all over the internet threatening us is not going to change our stance. If you don't pay us or charge back the payments we're not going to suddenly provide you with service. I thought this was obvious but obviously not. We have to of course reply to every post defending ourselves when reality we should not.
  14. False antivirus alert

    Hello, I'll see if I can track down the ticket I'm not sure why it was sent to abuse as this issue would never get resolved there. It's worth noting though if ClamAV virus signatures are picking up on this archive it's highly likely we're not the only ones who would be blocking this archive. A good chunk of virus scanners would be blocking this file.
  15. So how big do you let those inboxes get?

    If I was to guess I'd say I have over a million emails in my inbox. We however use our own dedicated mail servers and I use IMAP never webmail I'd be wasting my time with that. The problem with webmail programs is they're built in PHP, Perl, Java etc. and just are not going to be fast considering all they do as act as fronts as a regular email client. They are not reading the mail directly they're having to query the imap server just like your email client on your computer would. Also for spam SpamExperts in our cPanel is really effective at clearing out spam as well to keep those inboxes clean
  16. Suspended host

    Hello, You issued charge backs against the payments made to us. Thus you did not pay us and committed fraud on top of that. If you did not wish to have your service with us ended you should not have issued charge backs or used stolen credit cards whichever it was.
  17. My site deleted?

    Hello, You filed a cancellation which was processed by our system. If you did not want the cancellation you really should not have filed for one. We'll see what we can do for you to get your site back online.
  18. My site deleted?

    Hello, You filed a cancellation which was processed by our system. If you did not want the cancellation you really should not have filed for one. We'll see what we can do for you to get your site back online.
  19. Support should have been speedy was more just delays with the sales/billing aspect. Yep and any other accounts since then have been setup as well. We eventually caught up with the rush and were getting orders out every 15 minutes on actual Black Friday. The word spread quickly the coupons worked early.
  20. [need HELP] Private Nameserver Setup

    The information should be available in the account information email if you ordered a reseller account which is required for private name servers. The actual name server registration veries registrar to registrar. I'd advise opening a ticket with our support team they can look up your domain registrar and point you in the right direction.
  21. SSL key length of 256 is too weak

    Your web site is loading from here. I would advise opening a support ticket and please explain what the issue is so our team can properly investigate.
  22. We have a big back log of orders and tickets related due to our black Friday promotions. We're working through everything as fast as possible. Sorry about the delays!
  23. PHP version unsupported

    I would make sure all your applications are PHP 5.3 compatible then login to cPanel go to select php version and pick PHP 5.3 rather than the PHP 5.2 you have selected right now.
  24. I believe at this point your account was setup. Unfortunately some details you provided to us flagged a much more thorough review of your order.
  25. By email our our web site