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Everything posted by Tony

  1. That's exactly the format you'd want to use so you're good and shouldn't run into any issues with SPF record problems going forward.
  2. The best solution would be to add an include to your spf record to include "" . This encompasses all our mailing IP's so you'd never need to worry about it again. Any new account with us actually has this record added automatically.
  3. More good news from Hawkhost

    Which feature did you end up utilizing?
  4. Amsterdam server + Form Tools

    Our Amsterdam location was unavailable for a short period of time but right now we have plenty of capacity and can easily now add capacity as necessary. You should see an option to order hosting in that location. For the actual migration it's typically best you disable features that there is user input as information will get out of sync. What users typically do is order hosting and then disable their forums, forms etc. and ask for our team to migrate the site. Once our team has migrated the site the user enables the features again on our systems. Then any new data is only added to our systems. Along with that if your host uses cPanel we can migrate accounts in just a few hours typically (unless the host is slow or blocks backups). So you don't even need to worry about domain changes if you don't want to. Your sites sound fine in a shared environment so you shouldn't need to worry about that aspect. They'll be very fast on our servers, I have no doubt about that.
  5. At this time it's not possible to change the configuration of memcached.
  6. We switched from utilizing randomized ports for users to using a unix socket on user accounts. Any application that supports Memcached should allow for unix sockets the same way it can use ports. You'd use the address: unix://(socket location we give you) We'll have someone from our team update the image to reflect the unix socket change. We missed that while updating the blog post to mention it's handled using sockets.
  7. CORS Requests

    Hello, I can't make any guarantees on this but maybe this will put you in the right direction. We utilize Litespeed and I've seen a few ways thrown around on how to do this: <FilesMatch "\.(gif|png|jpe?g|svg|svgz|ico|webp)$"> SetEnvIf Origin ":" IS_CORS Header set Access-Control-Allow-Origin "*" env=IS_CORS </FilesMatch> <FilesMatch "\.(ttf|ttc|otf|eot|woff|font.css|css|woff2)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> So in this case they're doing it for specific types. There is also a discussion on the Litespeed forums on other ways to accomplish this:
  8. You'll need to create an email account to send from then since you're not using the mail() function then you're probably best to utilize a mailing library. Here are a few examples of them: If it's a third party application a lot of them already can interface with SMTP. You just need to tell them the SMTP server and a username and password.
  9. Deploy Deepstream on Shared Hosting

    Based on the deepstream installation instructions you'd require your own server so it would not be possible to deploy it on a shared hosting account.
  10. Looks like a similar solution to phpbb where they refer to the php memcached extension as Libmemcached. As for checking if it's working you'd be best to open a ticket. Although for most applications if it's not working they typically end up hanging or throwing an error.
  11. Looking at that guide they are installing the memcache extension not the memcached extension. Unfortunately I don't foresee us offering it as an option after PHP 5.6 just due to the fact it was last updated in 2013: . I don't foresee us offering the memcache extension in PHP 7.0 or 7.1 simply because even our vendors (cPanel, CloudLinux) are not doing it.
  12. The problem is it is utilizing the memcache extension which is only available until PHP 5.6. I'd suggest contacting Xenforo and seeing if there is a way for it to utilize the memcached extension which would be necessary if you're running PHP 7.1.
  13. phpBB3 with Memcached

    In that case if you're comfortable with SSH what I recommend doing is we kill the current memcached instance and then start it back up. So if you login to SSH you can run: ps axu | grep memcached Then you should see something like this: 607 802829 0.0 0.0 66600 940 ? Sl 11:07 0:00 /usr/bin/memcached -B ascii -m 64 -s /home/memcachedtest/.hostdata/memcached.sock You'll then want to kill the process so in my case I'd run kill 802829 Then if you do another ps axu | grep memcached you should no longer see the memcached instance running. You will then want to turn it back on in cPanel then hopefully this time around it's operating properly.
  14. DNS Server question

    Our DNS servers are remote so if the web server goes down then DNS would be served. We also utilize anycast for our DNS infrastructure and have DNS servers in numerous diverse locations. We do this for performance and redundancy purposes.
  15. phpBB3 with Memcached

    Our original setup was over IP/Port but had switched it to socket and updated our documentation. I updated the text description for that as well now and we'll see about just updating the pictures as well. As for the issue at hand I'd suggest opening a ticket if you still cannot connect to the memcached socket as the code there shows it supporting it. So it's possible the memcached instance on your account is not starting up properly or something similar.
  16. phpBB3 with Memcached

    The reason we do not offer a traditional IP/port is because anyone on the same server as you could read your memcached data. This would be a security risk which is why it's a socket that exists only inside your own accounts Cage meaning only you can access it. I want to clarify one thing the recommended extension is memcached and not the memcache extension. The memcached extension is actively developed: The memcache extension is not: The last release is almost four years ago. Looking at their code directly I believe we can make this work with sockets. What you can do is use the following: unix:///path/to/memcached.sock The reason I'm coming to this conclusion is $this->memcached->addServer(trim($parts[0]), trim($parts[1])); They are calling the PHP extension and the documentation for addServer is here: and it accepts sockets on the host and you set the port to 0. That should make everything work when you utilize the Memcache extension in PHP 5.6. Unfortunately looking through the phpbb forums there is no support for the memcached extension meaning you cannot utilize PHP 7.
  17. Very Quick Subdomain Question

    You don't need to bother throwing up an index but it really doesn't hurt uploading an empty index.html file so it's not a directory listing when you visit the site.
  18. Very Quick Subdomain Question

    The short answer is the new subdomain will be seen on the web and it'll work fine. The long explanation is: The idea of a public_html folder is really an old way of thinking. The web server is capable of showing a site regardless of the folder it is in. As a result of this cPanel now automatically places any new subdomains/addon domains below your public_html folder. It allows for easier organization and makes so you don't have a case of the content of one subdomain/domain loading from the primary domain of the account also. You can also be even more flexible and do things like: blogs/ blogs/ forums/ forums/
  19. Server Outages

    Hello, I believe we resolved the issue with that specific system and are investigating why our internal monitoring systems did not pick up the problem on it's own. Sorry about any inconvenience this may have caused.
  20. SpamExperts Domain Aliases

    Unfortunately you would need us to delete the SpamExperts account for the add-on domains as the only other way to remove them is actually to remove the add-on domain itself from cPanel currently. What you'll need to do is open a ticket with our support team and it'll be escalated to our system administration team who will handle deleting the domains from SpamExperts for you.
  21. 1. Typically when you have session problems it's due to your IP address continually changing meaning your session is no longer valid. 2. What URL are you accessing cPanel from? This suggests none of the images or css are loading which is very strange. Regardless I'd highly recommend opening a ticket as our support team should be able to quickly assist you with this.
  22. This would affect anyone using the plugin as we do not change the plugin in anyway from the standard plugin Cloudflare makes for cPanel. As for changes unfortunately we just don't know as we're not sure what Cloudflare are going to do to resolve the problems we've found.
  23. PHP V7 full support needed (Ioncube)

    I've confirmed the server you're on when using PHP 7 does load ioncube for both web based and CLI based requests: PHP 7.0.13 (cgi-fcgi) (built: Nov 10 2016 07:46:27) Copyright (c) 1997-2016 The PHP Group Zend Engine v3.0.0, Copyright (c) 1998-2016 Zend Technologies with the ionCube PHP Loader (enabled) + Intrusion Protection from (unconfigured) v6.0.6, Copyright (c) 2002-2016, by ionCube Ltd. with Zend OPcache v7.0.13, Copyright (c) 1999-2016, by Zend Technologies What is probably happening is you've modified PHP via either a php.ini or in your .htaccess file and you have code like maybe: suPHP_ConfigPath AddHandler application/x-httpd-php56 .php Or similar lines causing you to override your accounts system php.ini settings and when you switch to say PHP 7.0 you're not loading ioncube at all or maybe even not loading PHP 7 but instead still PHP 5.6 but with PHP 7.0 system ini settings. So I'd recommend going through looking for this and commenting out any of this code then see if switching between PHP versions then results in Ioncube loading properly regardless of PHP version. If it still does not work update the ticket and ask it to be escalated as we'd need to search through your account to see where you're overriding PHP settings.
  24. spamexperts questions

    The problem with forwarding email and I'm not sure if gmail has changed at all but they consider the server you're on as partially responsible for the spam. So if you're say forwarding a lot of spam to them they may opt to block the server you're on. They may also simply consider it to have a poor reputation and be very aggressive and flat out drop mail over a certain threshold. I'm assuming they'd also put your domain you're forwarding in as part of the equation so a lot of spam from it and it could end up in the same situation as our servers. As far the SpamExperts SPF problem it may be more aggressive as far as failures compared to say Google. You could disable SPF checking via SpamExperts filter settings or alternatively if you find it's a common domain just disable the check for it. For the filtering the any header I believe is what you'd want and just have it make sure the spamexperts header line exists (check one of your messages for it to confirm the exact text). I would of course suggest when you enable this you test it immediately just to make sure it's working.
  25. spamexperts questions

    This is a big reason why we highly recommend anyone using forwarding to service like Gmail, Hotmail etc. is to consider instead of using their POP3/IMAP checking. This avoids the problem of you forwarding spam to them that is missed and causing mail to be lost outright. There should be no problem using SpamAssassin as well but it's obviously be unnecessary when dealing with the SpamExperts email. One other trick some users use is use the filtering option in cPanel and set it to drop any email that does not have SpamExperts in the headers. In almost all cases anyone ignoring MX entries is more than likely a spammer to begin with so dropping the email is an acceptable outcome.