Tony

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  1. In a case like this if you believe all the paths are right then I'd recommend opening a ticket with our support team. The first step they'd take is login as your account and attempt to run the command line operations manually and see what happens. If they work from there then it would mean it might be something wrong with the PHP script you're running opposed to the cron job itself. So for example maybe your script isn't compatible with PHP 5.6 and you need to run PHP 5.5
  2. If you just added the subdomain more than likely you're dealing with DNS propagation if you visited it before it was actually in our DNS system. If you're still having a problem after several hours it would be best to open a support ticket so our support team can investigate.
  3. We offer the ability to manage the hosting accounts straight from https://my.hawkhost.com/ where you see all the cPanel features but within the client area. Of course though it's still more limited than direct cPanel access. As for taking the integration even further it's actually now possible in cPanel but that has pros and cons to it. While it would be easier for the site owner to access their cPanel it would remove some functionality as well. There are many users who sign up and have another individual managing their site. They want to give this individual cPanel access only and wouldn't want the person having access to the client area. Our client area and help desk are actually integrated. You can use the same login at https://my.hawkhost.com/ to login to https://support.hawkhost.com/ . You also can access and reply to tickets directly from https://my.hawkhost.com/ now as well. LastPass is great for that cloud like feel where you can access your passwords everywhere. There also other ones like Keepass where it's stored locally on your computer. This day in age though a password manager is really necessary. Different logins for every site you use is just simply way safer as if a site gets compromised and they retrieve the password it'll only work on that site. If it works for your email, bank, website etc. then they'll all eventually get compromised.
  4. Once you have your hosting account with us we would just need the login details of your hosting account you currently have. Once we have that information our team will migrate your account.
  5. Hello, The location that has direct peering with China is our Los Angeles location. Singapore test IP: 216.12.197.183 Los Angeles test IP: 198.252.106.136 All our locations: https://www.hawkhost.com/our-hosting-network
  6. Hello, Your cancellation was processed and refund was issued the very same day. It can take some time however to show up on credit cards which we would have no control over.
  7. The current Linux kernel version and the actual versions being used by operating systems you'll find are vastly different. For example: CentOS 6 - 2.6.32 CentoS 7 - 3.10.0 Ubuntu 12.04- 3.2 Ubuntu 14.04 - 3.13 Ubuntu 16.04 - 4.4 The reason being stability is a major concern so they'll continue to run the same kernel version. They will however backport fixes to the version being ran (security, drivers etc). That is why you end up then with versions like 2.6.32-642. In our specific case on our VPS's using OpenVZ we're running OpenVZ 6 (CentOS 6) which means a 2.6.32 kernel. We then use KernelCare for security patches which allows our kernels to be patched live with security fixes meaning less outages caused by us having to update kernels (requires a reboot).
  8. We take daily backups just like we do for our shared web hosting. That being said with a lot of times a user needs things restored on their VPS the only option is a complete restore of the entire system back to the point needed. That is why just like our shared web hosting it doesn't hurt to make your own backups as well. It gives you another option if you ever have to restore something.
  9. I would recommend using the profession spam filter (SpamExperts) as it's significantly more accurate at detecting spam meaning less spam in your inbox. It also has a simple to use spam quarantine feature which allows you to release, train and whitelist emails that may have been flagged incorrectly. That means you shouldn't lose any important email at all.
  10. The server you're on was updated so if you're still experiencing issues I recommend opening a ticket our support team so that they can investigate a problem which seems to be affecting strictly your account.
  11. It sounds like you have some sort of caching enabled. Did you enable Litespeed page caching? If you made a typo on it and started caching the wp-admin folder this would cause the problems you described.
  12. We currently utilize SpamExperts for scanning of all outgoing emails for spam which has drastically improved delivery rates. We also are able to if a RBL issue does come up is route around it while we work on delisting the IP. This same technology also can be used for your incoming email meaning you can get enterprise level spam filtering without the expensive per inbox pricing.
  13. You should be able to just do: php /path/to/console.php test index For example if your username was test and you had console.php in your public_html folder it would be: php /home/test/public_html/console.php test index
  14. We offer ID protection which costs $3/year per domain and it would work the same as the domains by proxy service. In our case the service is ran by IDCPrivacy Service c/o IDC (BVI) and operates out of London England.
  15. The percentage would apply to a month and the actual credit would be based on the cost of the service in a month.