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About Brian

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    Operations Manager

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    Buffalo NY
  1. I'm afraid what you're asking isn't clear to us. Could you please clarify / provide more details or even send us a screenshot of what you're looking at? Thank you!
  2. Thanks for your order! It looks like the account has been setup at this time so you should have received your "New Account Information" email with all your login details. If you have any other questions please contact our support team ( and they'll get you taken care of. Cheers
  3. Could you please let us know what error(s) you're getting when trying to send email through Outlook? Depending on the error the issue may be easy to fix but you may want to consider reaching out to our helpdesk team ( for assistance with this. That way they can pull up your account details, logs, etc, and try to replicate this problem directly. That unfortunately isn't something we'd be able to do through these forums.
  4. You are correct that running a cron every minute would be * * * * *. cPanels 'Cron Jobs' interface has a visual interface you can use to set these up if shell/SSH isn't your preferred method. If you've got a ticket open it's best to follow up there so we've got all your account details available to us. You'll also receive a much faster reply when dealing with our helpdesk team directly compared to trying to go through our forums for support.
  5. It looks like your current host uses cPanel so in that case we can do a full account migration which includes all your files, domains, databases, emails, etc. You would just need to provide our transfers/support team with either a full cPanel backup or the login details to your old hosts control panel. Changing your main domain name is also possible, we can do all that once your migration is completed.
  6. Unfortunately we do not have Railgun available in Amsterdam right now. Railgun is available in all of our other locations (Washington DC, Dallas TX, Los Angeles CA, Singapore).
  7. If you're looking to point a domain you've registered with us to a third party via DNS then we'll need to enable DNS management on your domain, assuming you're not using their nameservers. If you submit a ticket to our team at and mention the domain name you need help with we can get you taken care of
  8. Railgun is available for both shared and semi-dedicated plans in our Singapore datacenter
  9. Perfect! If you have any other issues just let us know. Thanks for signing up with us
  10. Your FTP username/password are indeed the same as your cPanel login details. The cPanel password was included in your "New Account Information" email that you should have received when the account was first setup. If you don't see that email in your inbox please check your junk/spam folder as sometimes they get mistakenly filtered. You can also view your accounts email history through the client area at You can always do a cPanel password reset as well. Instructions on how to do that can be found here: If you're still unable to login to FTP after confirming you're using the right cPanel details then it's possible your IP was temporarily blocked by our firewall for multiple failed login attempts. Our support team can remove any IP blocks if that's the case, you would just need to submit a ticket by either emailing support or going through
  11. Sorry for the issues! You're right in that the client area and cPanel do have separate logins, unfortunately those systems have not been fully merged as far as logins go. With that being said you can fully manage your hosting account through the client area so there is not necessarily a need to login to cPanel directly. That management can be accessed through your client area at -- once you're on that page click on the service in question and then click 'Management' under the left side 'Actions' menu.
  12. Was this issue resolved with our helpdesk team through your ticket? If not please let me know the ticket ID so I can followup and get your site accessible and online
  13. Please request this information in your open ticket with our helpdesk team. This is not information we would publicly post on a forum that other visitors could read.
  14. As mentioned in the ticket you posted your refund was processed on our side already. You should contact your bank/card issuer for more details about the status of the refund as it's out of our control at this point. If you need more details about the refund please update your ticket but I can assure you we have no interest in misleading you about the status of us processing your refund.