Brian

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Brian last won the day on January 13

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About Brian

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    Operations Manager
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    http://www.hawkhost.com

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    Buffalo NY
  1. Hi there! The only difference between those plans is the disk space quota, all other features and resources are the same
  2. Outside of our own KB and what you can find on Google there is the official cPanel/WHM documentation: Guide to Reseller Accounts How to create a cPanel account from WHM Creating a hosting account package (disk space, bandwidth, etc) Editing an accounts DNS Zone As a reseller those will be the most frequent tasks you're likely to perform. Once you become comfortable with creating cPanel accounts from WHM the rest of the options became more familiar and easier to use. Past the initial learning curve you'll find most tasks become second nature as you use the WHM interface. As you're also aware our support team is available 24/7/365 so if you have any other questions that can't be answered by documentation you can always ask us directly for help and guidance.
  3. This is being handled in ticket ID HIC-789-71563 with our support team. We'll get you all taken care of there
  4. Our answer to this question could vary a bit depending on your accounts status / the type of services you have. You're probably best off asking our support team directly (https://support.hawkhost.com/) so we can pull up your details and take a look. A lot of the details we'd need to know are things we wouldn't want posted in a public forum. If you have already submitted a ticket just let me know the ticket ID so I can see what the status is. Cheers
  5. Thanks for your order! It appears that account was setup about 10 minutes after you made payment so at this point you should have received your 'New Account Information' email with all your hosting account details.
  6. There are multiple systems involved whenever you add a domain to your account, regardless of whether it's an addon domain, subdomain, parked domain, etc. When you add the domain it has to be written to your local hosting servers configuration files (of which there are multiple with cPanel) and also the record has to be inserted into your DNS zone which in our infrastructure is hosted remotely as we use external DNS clusters (not on the same server as your websites for redundancy, etc). So that may not sound like a lot but there are a ton of scenarios in which you could see a delay in adding/removing a domain. Other users on the server could be adding/removing domains at the same time so the local webserver is busy tracking the changes sanely, the DNS cluster could be updating a ton of records from other customers adding/removing domains so it's delayed on processing, your own DNS zone(s) might contain a lot of records already so each insert and reload of the zone takes a bit of time to process, there could be an errant process causing higher than normal CPU usage on either the local server or remote DNS cluster, and there's probably 100 more technical scenarios we've encountered in the past that I'd need one of our systems guys to chime in on. Combine any of the two of those at once and suddenly you're seeing the behavior you've experienced. Now with all that said, in a 'perfect' setup all of the above doesn't cause the type of delays you've mentioned and we're painfully aware of that. The issue you're experiencing is known to us and something we've been working on. We've gone so far as to run an 'unsupported' (perhaps that's the wrong word) DNS infrastructure with cPanel for years as the performance gains we've seen are massive compared to what was offered by default with cPanel. Now the good news is as of cPanel 60 they officially added support for our DNS backend software which promises significant performance improvements. We've been testing this internally and we're extremely happy with the results so as soon as everything is ready we'll be rolling that out in hopes to eliminate the problem you mentioned. TL;DR - Lots of changes in lots of places every time you add a domain. It can be slow right now, but we've got a fix that's nearly production ready.
  7. Good afternoon! Glad to hear you found our hosting -- regarding your questions: 1) The $25.99/mo pricing is when you pre-pay 2 years in advance and there are discounts built in to the pricing for that. When you're paying month to month without a pre-pay that plan is $33.99/mo so you can see the advantages of paying in advance. 2) We will never change the base price of the product on you. The only variable that would potentially impact your renewal price is if you sign up using a one time discount as opposed to a recurring discount. In this case the one time coupon would only be applied on your initial signup invoice whereas a recurring discount would be maintained through the life of the account. 3) I would recommend our Los Angeles datacenter in your case. It will be plenty fast for North America based traffic however it will still provide reliable speeds for Asia/Pacific traffic. Alternatively if you see more traffic from Europe than Asia our Washington DC location would be best. The basic idea is to choose the location that caters to a majority of your traffic sources. Please let us know if you have any follow up questions. Cheers!
  8. Cheers for this, always nice to see positive reviews from long-term customers. As an aside thanks for staying active on our forums and helping out other users with random questions
  9. There is definitely merit to using third party DNS and offloading that part of your infrastructure to a provider that specializes in DNS management. In addition to the improved control/features DNS providers have *massive* networks in place, in terms of both overall throughput/capacity and hardware based filtering, so they can mitigate most attacks sent towards your site(s). If you look at the recent attacks directed at Dyn they only struggled once the attack hit upwards of 620 Gbps (which it goes without saying is just stupidly big...). The fact that they were able to stay online up until that point should give you an idea of what a specialized DNS provider can offer you in terms of protection. If you lookup the DNS/nameservers of a lot of company websites you'll notice more times than not they're using third party DNS. The trend really becomes obvious the more you poke around / once you're aware of it. 5-10 years ago doing everything in house (email, DNS, etc) was the accepted standard but as specialized companies started popping up (and also became affordable for most organizations) everything shifted back to paying someone else to manage certain aspects of your infrastructure. This isn't something we'd want to do to be quite honest with you. Even if we had the infrastructure in place it would be very ill-advised of us to mix customer properties/sites with our internal infrastructure. Imagine the nightmare scenario of you being attacked and being unable to reach us because we're down for the same reason. That's a scenario where nobody comes out ahead.
  10. ghost should now be available on the dal107 server through Softaculous
  11. Good morning! Node is still available as well as ghost through Softaculous. Some servers may not show ghost as available for install by default but if you contact our support team via ticket or you mention your server name here(something.hawkhost.com) I can get that enabled for you
  12. Thanks for signing up with us! I suspect at this point your order has been setup and you've received your 'New Account Information' email. There are a number of reasons why a pending order setup could be delayed so I do apologize for any issues that may have caused you.
  13. We do not recommend running multiple caching plugins for Wordpress at the same time. Doing so will likely lead to issues and any performance gains by running both at the same time would be negligible compared to the potential risk.
  14. Good morning! That's not a suspended page but instead just a default cPanel page for a few scenarios. It looks like you're using third party DNS / nameservers so you've likely pointed your DNS A record to the wrong IP. You can contact our support team to find out your sites shared IP address or you can login to cPanel and then click 'Server Information' in your top right 'General Information' interface. Under server information it will show your accounts IP address.
  15. Good morning! You should be able to access webmail using https://webmail.yourdomain.com -- you're going to get a certificate warning because you're accessing over SSL and the FQDN isn't one that our mail/server SSL certificate is issued for. You can safely accept the cert though since you know it's valid in this case. Accessing webmail using that URL should get you around the blocked ports on your local network. Hope this helps!