Brian

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Brian last won the day on June 6

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About Brian

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    Operations Manager

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  • Website URL
    http://www.hawkhost.com

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  • Location
    Buffalo NY
  1. HTTPS

    You'll want to login to cPanel for your hosting plan and navigate to the "Let's Encrypt" interface to install your SSL certificates if they aren't being added automatically. Simply re-directing via .htaccess won't work if there isn't an SSL certificate on the domain already. Our KB article can guide you through this as well: https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/153/0/how-do-i-install-a-lets-encrypt-free-ssl-certificate
  2. Thanks for your suggestion! We've often considered opening a location in India and we've had discussions on this as recently as the past few months, so it's definitely something we've looked into! At the moment I'm afraid we don't have any immediate plans to open up a location in India however it would absolutely be on our short list for our next expansion
  3. Images won't load on custom scripts?

    You'd be best to contact our helpdesk team (https://my.hawkhost.com/submitticket.php) for assistance with this as there are simply too many variables to take a guess what might be causing this. They should be able to look through your error logs to determine what is blocking the images from being displayed
  4. Adding Wordpress??

    Hello -- if you're able to login to cPanel for this account then you can use our one-click software installer 'Softaculous' to complete your WP install. It takes about 5 minutes to complete and everything will be handled for you as far as the initial installation is concerned.
  5. Hosting for Django Web Application

    Hi there! Unfortunately at the moment Django isn't fully supported in our shared / reseller / semi-dedicated hosting environments. You may be able to get it working however it would likely be buggy or not function as you'd expect. We've been working on a native implementation for Django though so hopefully within the coming months it will be available
  6. Addon domain not show map

    Hi there! I see both sites are loading and showing Wordpress installations so they are working and online. If you're still having issues I'd recommend submitting a ticket at https://support.hawkhost.com so our support team can investigate this further for you!
  7. Resources Inquiry

    Hi there! Our resource limits for the semi-dedicated plans look to be higher than the 'Deluxe' plan based on that chart you linked to. Our semi-dedicated plans offer: 2 CPUs 2GB Memory/RAM 10Mb/s I/O 50 Concurrent MySQL connections 20 entry processes If your site is running without issues on their Deluxe plan I see no reason it wouldn't be fine on our semi-dedicated plans
  8. Available Addons

    The disk space addons are billed monthly and the renewal dates for the addons won't necessarily line up with the renewal dates of your hosting service. We can modify that manually if you want though so your addon billing dates match with your hosting plan renewal dates so you receive just one invoice per month. With that being said if you're on the professional plan there would be no reason to order those addons since you have unlimited disk space anyway
  9. Thanks for signing up! Unless your order was flagged and was assigned for manual review. It should have been setup by now. If not please let me know your order or invoice number so I can pull up the status.
  10. Shared Hosting details

    Hi there! The only difference between those plans is the disk space quota, all other features and resources are the same
  11. Outside of our own KB and what you can find on Google there is the official cPanel/WHM documentation: Guide to Reseller Accounts How to create a cPanel account from WHM Creating a hosting account package (disk space, bandwidth, etc) Editing an accounts DNS Zone As a reseller those will be the most frequent tasks you're likely to perform. Once you become comfortable with creating cPanel accounts from WHM the rest of the options became more familiar and easier to use. Past the initial learning curve you'll find most tasks become second nature as you use the WHM interface. As you're also aware our support team is available 24/7/365 so if you have any other questions that can't be answered by documentation you can always ask us directly for help and guidance.
  12. This is being handled in ticket ID HIC-789-71563 with our support team. We'll get you all taken care of there
  13. Our answer to this question could vary a bit depending on your accounts status / the type of services you have. You're probably best off asking our support team directly (https://support.hawkhost.com/) so we can pull up your details and take a look. A lot of the details we'd need to know are things we wouldn't want posted in a public forum. If you have already submitted a ticket just let me know the ticket ID so I can see what the status is. Cheers
  14. Why is my Product still pending?

    Thanks for your order! It appears that account was setup about 10 minutes after you made payment so at this point you should have received your 'New Account Information' email with all your hosting account details.
  15. Why does creating a subdomain take so long?

    There are multiple systems involved whenever you add a domain to your account, regardless of whether it's an addon domain, subdomain, parked domain, etc. When you add the domain it has to be written to your local hosting servers configuration files (of which there are multiple with cPanel) and also the record has to be inserted into your DNS zone which in our infrastructure is hosted remotely as we use external DNS clusters (not on the same server as your websites for redundancy, etc). So that may not sound like a lot but there are a ton of scenarios in which you could see a delay in adding/removing a domain. Other users on the server could be adding/removing domains at the same time so the local webserver is busy tracking the changes sanely, the DNS cluster could be updating a ton of records from other customers adding/removing domains so it's delayed on processing, your own DNS zone(s) might contain a lot of records already so each insert and reload of the zone takes a bit of time to process, there could be an errant process causing higher than normal CPU usage on either the local server or remote DNS cluster, and there's probably 100 more technical scenarios we've encountered in the past that I'd need one of our systems guys to chime in on. Combine any of the two of those at once and suddenly you're seeing the behavior you've experienced. Now with all that said, in a 'perfect' setup all of the above doesn't cause the type of delays you've mentioned and we're painfully aware of that. The issue you're experiencing is known to us and something we've been working on. We've gone so far as to run an 'unsupported' (perhaps that's the wrong word) DNS infrastructure with cPanel for years as the performance gains we've seen are massive compared to what was offered by default with cPanel. Now the good news is as of cPanel 60 they officially added support for our DNS backend software which promises significant performance improvements. We've been testing this internally and we're extremely happy with the results so as soon as everything is ready we'll be rolling that out in hopes to eliminate the problem you mentioned. TL;DR - Lots of changes in lots of places every time you add a domain. It can be slow right now, but we've got a fix that's nearly production ready.