Brian

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Brian last won the day on September 24

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About Brian

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    Operations Manager
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  • Website URL
    http://www.hawkhost.com

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  • Location
    Buffalo NY
  1. Good afternoon! Glad to hear you found our hosting -- regarding your questions: 1) The $25.99/mo pricing is when you pre-pay 2 years in advance and there are discounts built in to the pricing for that. When you're paying month to month without a pre-pay that plan is $33.99/mo so you can see the advantages of paying in advance. 2) We will never change the base price of the product on you. The only variable that would potentially impact your renewal price is if you sign up using a one time discount as opposed to a recurring discount. In this case the one time coupon would only be applied on your initial signup invoice whereas a recurring discount would be maintained through the life of the account. 3) I would recommend our Los Angeles datacenter in your case. It will be plenty fast for North America based traffic however it will still provide reliable speeds for Asia/Pacific traffic. Alternatively if you see more traffic from Europe than Asia our Washington DC location would be best. The basic idea is to choose the location that caters to a majority of your traffic sources. Please let us know if you have any follow up questions. Cheers!
  2. Cheers for this, always nice to see positive reviews from long-term customers. As an aside thanks for staying active on our forums and helping out other users with random questions
  3. There is definitely merit to using third party DNS and offloading that part of your infrastructure to a provider that specializes in DNS management. In addition to the improved control/features DNS providers have *massive* networks in place, in terms of both overall throughput/capacity and hardware based filtering, so they can mitigate most attacks sent towards your site(s). If you look at the recent attacks directed at Dyn they only struggled once the attack hit upwards of 620 Gbps (which it goes without saying is just stupidly big...). The fact that they were able to stay online up until that point should give you an idea of what a specialized DNS provider can offer you in terms of protection. If you lookup the DNS/nameservers of a lot of company websites you'll notice more times than not they're using third party DNS. The trend really becomes obvious the more you poke around / once you're aware of it. 5-10 years ago doing everything in house (email, DNS, etc) was the accepted standard but as specialized companies started popping up (and also became affordable for most organizations) everything shifted back to paying someone else to manage certain aspects of your infrastructure. This isn't something we'd want to do to be quite honest with you. Even if we had the infrastructure in place it would be very ill-advised of us to mix customer properties/sites with our internal infrastructure. Imagine the nightmare scenario of you being attacked and being unable to reach us because we're down for the same reason. That's a scenario where nobody comes out ahead.
  4. ghost should now be available on the dal107 server through Softaculous
  5. Good morning! Node is still available as well as ghost through Softaculous. Some servers may not show ghost as available for install by default but if you contact our support team via ticket or you mention your server name here(something.hawkhost.com) I can get that enabled for you
  6. Thanks for signing up with us! I suspect at this point your order has been setup and you've received your 'New Account Information' email. There are a number of reasons why a pending order setup could be delayed so I do apologize for any issues that may have caused you.
  7. We do not recommend running multiple caching plugins for Wordpress at the same time. Doing so will likely lead to issues and any performance gains by running both at the same time would be negligible compared to the potential risk.
  8. Good morning! That's not a suspended page but instead just a default cPanel page for a few scenarios. It looks like you're using third party DNS / nameservers so you've likely pointed your DNS A record to the wrong IP. You can contact our support team to find out your sites shared IP address or you can login to cPanel and then click 'Server Information' in your top right 'General Information' interface. Under server information it will show your accounts IP address.
  9. Good morning! You should be able to access webmail using https://webmail.yourdomain.com -- you're going to get a certificate warning because you're accessing over SSL and the FQDN isn't one that our mail/server SSL certificate is issued for. You can safely accept the cert though since you know it's valid in this case. Accessing webmail using that URL should get you around the blocked ports on your local network. Hope this helps!
  10. Good morning! Below are the answers you need, hope this helps! The $7.99/mo pricing is the per month price when you pre-pay 2 years in advance. The pricing for the plan per term is: Monthly: $9.99/mo Annually: $107.88 ($8.99/mo) Biennially: $191.76 ($7.99/mo) We do not charge VAT on any invoices. You can indeed choose your location right on our order form. For shared hosting we have Amsterdam, Singapore, Los Angeles, Dallas, Washington DC, and Hong Kong available. (https://www.hawkhost.com/our-hosting-network) 4. Finally and one of my main reasons for looking to move hosts. My current host only supports spamassassin and even with some strict configuration and a lot of filtering in Thunderbird a lot is still getting through. As I understand you have SpamExperts which may be a better solution. You can't get realtime notifications but you can schedule/generate a user report that will include the emails that were flagged as spam and quarantined. You can also view your quarantine at any time through your control panel. You can create an IMAP account to view the quarantine and also drag/drop emails that get through our filter mistakenly into that quarantine so they're flagged as spam in the future. If the user removes the emails via IMAP the system would still have been trained but they would be permanently deleted. SpamExperts runs in front of the hosting servers so regardless of how you access email (webmail, local email client, any protocol) it would all pass through the SE filters before hitting your inbox. That's correct. Our team will handle moving your files/databases and then once the migration is done you would just need to update your nameservers/DNS to point to us.
  11. It looks like this issue was resolved in ticket ID ZUS-559-78564 with our abuse department. You should be able to review full details of this incident there
  12. You would use the preview URL included in your 'New Account Information' email. That URL looks like http://wdc001.hawkhost.com/~youruser/pathtosite/index.html In the above example you'd replace the server name with your server, enter your username after the ~, and then the path to your test install within your public_html directory. If you contact our support team asking for the preview URL for your account they can give you the exact link to use.
  13. Unfortunately I'm not sure what you're looking to do is possible through the file manager. I don't believe there is a way to generate a bulk list of URLs for each file hosted under a specific directory.
  14. I will see about getting this done and then edit our original post if we're able to get one made. Thanks!
  15. I'm afraid what you're asking isn't clear to us. Could you please clarify / provide more details or even send us a screenshot of what you're looking at? Thank you!