1 pointMy 2 cents' worth is this: The Knowledge Base here is very thinly populated, it's one area where Hawkhost is lacking. However ... if you Google search your question or topic, since this is a pretty standard Cpanel setup, you can usually find your answer. Often it will be in the knowledge base articles of some other host, many of which have better documentation, allowing for some slight stylistic differences among hosts (and some substantive ones, too). But usually the answers can be found. But having said that, the hosting itself - and the support - here is top notch and, as Brian said, once you've climbed the learning curve, you're in good hands with Hawkhost.
1 pointOutside of our own KB and what you can find on Google there is the official cPanel/WHM documentation: Guide to Reseller Accounts How to create a cPanel account from WHM Creating a hosting account package (disk space, bandwidth, etc) Editing an accounts DNS Zone As a reseller those will be the most frequent tasks you're likely to perform. Once you become comfortable with creating cPanel accounts from WHM the rest of the options became more familiar and easier to use. Past the initial learning curve you'll find most tasks become second nature as you use the WHM interface. As you're also aware our support team is available 24/7/365 so if you have any other questions that can't be answered by documentation you can always ask us directly for help and guidance.