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  4. Brian

    我想更换我的VPS机房位置

    Hi! Unfortunately at the moment our cloud plans are only available in New York City. Our VPS plans (https://www.hawkhost.com/vps-hosting) are similar to cloud hosting and still offer root access, and those services are available in Singapore and Los Angeles which may be faster from your region. We have speedtests on our site at https://www.hawkhost.com/our-hosting-network if you wanted to see which is best for you
  5. I am using a cloud-hosted VPS in New York. I would like to replace it with a computer room that is closer to China, or a node that has been optimized for China.
  6. Looking over your ticket and your other topic it seems as though you were expecting cloud server to work like a shared web hosting account where it's just cPanel and everything works the same. What it is in fact is your own actual server where you have your own operating system, root and if you opt to use cPanel/WHM then you'd have access to the WHM interface as well. This is far more comparable to our VPS plans except unlike our VPS plans it uses a high availability system that helps remove some of the common reasons server goes down (hardware failures). It also uses a virtualization technology (KVM) which allows for further customization beyond our standard VPS plans that run on OpenVZ. If you're simply looking for shared web hosting powered by cloud infrastructure that would be currently only our New York City location which our team would gladly move your shared web hosting account to if requested. Our goal is to have the majority of our locations eventually powered by the same combination of software.
  7. As the title says loved Hawk Host when I had a shared account but after exchanging 12 messages in a support ticket with support I have been unable to log into my cloud hosted site even once. Even following links they gave me and the details in the e-mail for the cloud hosted site I was always met with wrong log in message. This is not to over look when I tried for got username and entered my e-mail it would say the e-mail couldn't be found which is odd since I get updates to my support tickets with the e-mail I used with my shared account. Both of which used the same account. I'm already planning to go back to my old host after this experience with Hawk Host. I'll just take the money I'm going to lose on cloud hosting, since the TOS doesn't list Cloud being covered in the 30 day money back guarantee. I'll just take this as a learning experience. I'll still tell people to try Hawk Host for shared hosting but if they want to upgrade I'll suggest read reviews of other companies.
  8. Tony

    pending status - shared hosting

    As you were advised in your ticket there were some discrepancies with the information you provided us. I believe this has now been resolved and your order was setup.
  9. Hello, I bought shared hosting, (Dallas TX). 1 service - active (less than an hour), but 2 other services still pending until now (more than 9 hours). is this normal? Thanks
  10. Tony

    sng010

    My understanding is you opened a ticket with our support team and in your case it was an issue on your end and you've fixed it.
  11. We allow you upgrade between plans that are compatible with each other. Our Primary and Profession plan are shared web hosting which is why you can upgrade between them. Our cloud servers offering is your own server with a root password, your own operating system etc. There is no way we could make so you could upgrade from a shared web hosting plan to your own server.
  12. Every other host allows this but Hawk Host I was trying to upgrade my website from Primary shard to Cloud. Support said I have to buy a Cloud account first then migrate my shared account to it. I think it would be much faster and easier to be able to do it ourselves just click update and be able to pick any of the tiers that Hawk Host have instead of just being able to go from Primary shard hosting to Professional shard hosting. Just makes upgrading a pain for the users.
  13. Mozart

    sng010

    Hi, I bought share hosting yesterday, location Singapore. Today, host sng010 is error. I cannot access cpanel, phpmyadmin. I want to support team fix with me Thanks!
  14. I have no experience with Libsyn so I'm not sure how well they perform but I don't see any mention of them using a CDN so I think it would be pretty comparable to single location hosting. How our cloud hosting works is you're given your own server and you can install any software you wish. Apache/Nginx/Litespeed all would have no problem serving static content so I don't think you'd ever run into issues with the web server portion. Every cloud server with us is connected to a server capable of up to 40gbps but each cloud server by default can utilize a maximum of 1gbps. This limitation is simply because very few users would need more than 1Gbps and if they're using more than this and they're not experienced with servers it most likely would mean a compromised system. 1gbps is the equivalent of 125MB/sec which say if you had 500 users all at once that would be divided to 0.250MB/sec. I however don't think realistically you're see 500 users all at once in the exact same second. I think 1MB/sec or more per user would be a more realistic number you'd see. If this is truly the expectation though like I mentioned you could speak to our sales team and look at going up to 10gbps a second when necessary. You could also of course setup multiple servers and accomplish your goals that way.
  15. Hello! I'm hoping to understand a bit better about the power of cloud hosting. I work with a lot of podcasters, and the larger ones we always put on a dedicated provider such as blubrry, libsyn, etc so they can handle the bandwidth. Traditionally, smaller podcasters we've run on regular shared hosting via WordPress since the bandwidth requirements are small. Is HawkHost's cloud hosting a reasonable replacement for something like Libsyn? Can it handle the bandwidth properly of a large show hitting it with download requests all at once? I'm just throwing numbers out there, but some of these shows get thousands and thousands of downloads of ~50MB MP3 files or so. Let's say 500 people try to get that file all at once, is this no problem for Cloud Hosting (provided it's within the bandwidth of the chosen hosting package) or would performance be poor as opposed to something like Libsyn? Thanks!
  16. Glad to hear this is resolved! This is a known issue with phpMyAdmin where newly created databases do not show up for 20-30 minutes and you would need to logout / login again for them to appear. Sorry for the troubles!
  17. in case you want to post the solution. I waited an hour and still no sign of it in phpmyadmin then it showed up after I logged out the CPanel and back in again.
  18. Hi just joined Hawkhost as Shared hosting account and trying to migrate in a wordpress site. The process for importing a wordpress database I thought would be create one using MySQL database (I am logged in to cPanel as the main admin account) then usually I would expect to see that created database showup in PhPMyAdmin where I would then import the migrating wordpress dbase into? but the issue is that the created SQL databases is not showing in phpmyadmin ( the usual MySQL button appears to be missing too) all I can see is "information_schema" with a bunch of stuff under it. what am I doing wrong?
  19. Brian

    Semi-Dedicated Amsterdam

    Hello! This is definitely something we've discussed but unfortunately the demand for semi-dedicated plans in Amsterdam hasn't justified expanding the services to that location. We do offer VPS hosting in Amsterdam if you needed more resources than shared hosting offers.
  20. Chriztopher

    Semi-Dedicated Amsterdam

    Hi, I would really like to get Semi-Dedicated hosting with servers in Amsterdam. Is that something that you are thinking about?
  21. Timeless

    Physical location move

    Okay, excellent. Thank you!
  22. Brian

    Physical location move

    Hi! There is no cost for this type of move, our support team can handle this for you and we'll move your entire account (files, databases, emails, etc.). All you'd need to do is submit a support ticket with this request and usually we'd have it completed within two hours!
  23. Timeless

    Physical location move

    If I wanted to move my website to another location (Dallas to NY), would there be any cost involved for you guys to complete this task for me? Just curious. Ben.
  24. Draka

    Enable Object Cache in WordPress with Redis

    Have u tried litespeed cache?
  25. tradiart

    Enable Object Cache in WordPress with Redis

    Thanks to Tony, please check that MultiPHP Manager -> PHP Version -> inherit in all your sites. Redis working perfectly and my site feels faster. Thank you!
  26. Hello! Can you please confirm which settings should we use in order to enable Object Cache in our WordPress sites with Redis? Following these instructions (https://blog.hawkhost.com/2017/10/20/introducing-cpanel-application-manager-redis-support/), in our HawkHost CPanel: Server Application Manager -> Redis enabled. PHP Selector | extensions -> Redis active. In our WordPress plugins, I have set up these settings: Method: Redis Host: /home/ourusername/.applicationmanager/redis.sock Port: 0 (As HawkHost uses UNIX) Default Object Lifetime: 360 seconds Password: (leave blank) Redis Database ID: 0 Also these options enabled: Persistent Connection: ON Store Transients: ON I have tested with https://wordpress.org/support/plugin/litespeed-cache/ and https://wordpress.org/plugins/redis-cache/. But with both, right now I'm getting that Redis Extension: Disabled/Not Found, so any assistance would be really appreciated. Many thanks!
  27. KensonPlays

    Moving From Siteground To HawkHost?

    Sweet. I use Google Apps for my emails, so it would be just database/site/files. Would I need to email for the coupon? I can do the purchase now since I'll be gone for a few hours so the migration can possibly be done then? EDIT: Ticket made.
  28. Brian

    Moving From Siteground To HawkHost?

    We offer free migration services with all hosting plans and orders. It looks like SiteGround uses cPanel like we do so we'll be able to do a full migration (sites, files, databases, emails, etc.).
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